Job Description
Consumer & Community Banking Operations Fraud organization needs you! As part of the Point of Sale Fraud Strategy team, the POS Debit Card Strategy Manager will lead a team of analysts with the responsibility of managing fraud losses on the Chase Debit Card portfolio. You will lead complex quantitative and qualitative analysis of fraud trends, lead the development of mitigation strategies, and oversee the implementation of those strategies. This position provides an opportunity for an individual who thrives in a fast-paced and team-oriented environment where strong data analytics skills, business acumen, and superior communication skills are leveraged to support our ability to deliver best in class fraud detection and customer centric solutions to its customers.
Job Responsibilities

• Manage portfolio balancing fraud losses and customer experience within expected budgetary and performance threshold
• Provide regular leadership, coaching, & development to members of the team in leveraging data to solve business problems
• Leverage expertise and build collaborative relationships
• Proactively seeks, finds, and recommends opportunities to improve fraud detection, customer experience, operational expenses, and processes within the organization
• Provide accurate, concise results and present findings, recommendations, and presentations to senior management
• Manage multiple projects and initiatives with limited guidance

Required qualifications, capabilities, and skills

• BA/BS in a quantitative field or equivalent work experience
• 8+ years of professional experience including leading projects and initiatives
• Competent in the use of data technology to solve complex business problems, with hands-on expertise in the use of multiple Business Intelligence toolsets and database platforms; examples include Tableau, Python, R, SQL
• Experience in Big Data platforms and technologies (Hadoop, Hive, Pig, Spark, etc.) preferred
• Experience in AI Modeling
• Strong knowledge and understanding of financial services as well as strong analytical, technical, and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions
• Project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups

Preferred qualifications, capabilities, and skills

• Masters Degree
• Effective use of business knowledge and technical expertise to challenge assumptions and operating models coming from experience in Fraud strategy, product management and go to market at large organizations
• Strong presentation skills - ability to synthesize complex data into a compelling story
• Strong communication and interpersonal skills, ability to interact with individuals across department

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.