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Qualitative Market Researcher (North America)

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ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS Â is the worldâ€™s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of todayâ€™s latest technologies. From our worldwide offices, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.
ZS' Business Consulting group delivers solutions to a broad spectrum of sales and marketing challenges. We also help our clients transform their sales and marketing strategies and organizations to improve their effectiveness. Our recommendations and solutions are based in rigorous research and analysis underpinned by deep expertise and thought leadership across the demand generation process.
QUALITATIVE MARKET RESEARCHER
Qualitative Market Researchers (QMR)Â works with ZS client teams to execute the design and delivery of qualitative market research projects. As part of ZS' Qualitative Expertise Center, the QMR is expected to stay current on the latest qualitative research techniques and their relevant applications, and share them with internal client teams.
Responsibilities:

Actively engage with multiple project teams simultaneously on project design to identify/develop the best techniques to address clients' research objectives;
Support client team delivery of qualitative market research projects (study design, questionnaire development, fielding and analysis);
Moderate qualitative market research (IDIs, TDIs, focus groups, ethnographies);
Drive interpretation and presentation of research results in a visual and impactful client-friendly fashion;
Serve as an active leader in the Qualitative Expertise Center;
Educate the broader ZS community about best-in-class qualitative market research and moderation practices;
Support business development activities;
Contribute to the development of frameworks and point-of-view documents on key qualitative MR issue areas.

Qualifications:

Advanced degree in any discipline, with a concentration in marketing research or marketing preferred, and a strong academic record of analytic work. Alternately, candidates may possess an MBA or PhD in marketing, decision sciences or related discipline with a business application. In lieu of an MBA/PhD, 5-10 years of relevant work experience may substitute;
5+ years qualitative market research experience in the pharmaceutical industry with extensive client-facing responsibility;
Demonstrated skills in a market research environment with an advanced knowledge of qualitative market research techniques and industry practices;
Fluent understanding of the overall qualitative research process including logistics, design, execution and implications;
Proven contributor in the development and implementation of new qualitative approaches and structures;
Support in the identification and shaping of qualitative research engagements;
Demonstrated leadership in the creation of customized discussion guides;
Significant moderation experience with healthcare practitioners, patients and related decision-makers;
Experience synthesizing research findings, determining relevant implications and presenting results;
Contributions developing qualitative research skills and capabilities in others.

In addition, we seek individuals with the following:

Detail orientation;
Analytic problem solving skills;
Excellent written and verbal communication skills;
Self-motivation;
Organization & planning skills;
Strong work ethic;
Leadership experience;
Personal initiative.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable.Â
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
NO AGENCY CALLS, PLEASE.
Â
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Explore the Life at ZS blog

ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZSâ€™s accolades .
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ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.

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Laura Elisa Montealegre

Principal, Digital & Technology

Customer Centricity Wins

Real World Impact

For Laura, it’s not the most thrilling tech that brings her joy — but the most impactful. “What I find most rewarding is working together with my global team to release tangible products that our users value and adopt every few months,” she said. One of the projects she has found most fulfilling is a complex multi-brand endeavor that empowers clients to transform their data environment to drive scalable analytics across their organization. “The impact would be reduced time to market and reduced cost to federate data across our client’s ecosystem,” she told Built In.

We are in a world where digital and data literacy are critical to an organization’s success and strategy. It’s not what technology clients use that differentiates but how we empower them with tools to extract value.

Vidya Viswanathan

Director, Digital Products & Solutions

Nothing Is Impossible

Disrupting the Status Quo

When Vidya looks at the modern healthcare landscape, she sees an opportunity for disruption. “Digital has shown us so far that nothing is impossible — we can solve problems that we have learned to accept as status quo,” Vidya said. She imagines a world where healthcare can be a seamless experience, powered by design, tech and data that ZS brings together. “Through data unlocking and building intelligence on it, we can solve for the foundational access challenges from outdated tech and data silos — effectively defragmenting the space and creating true impact,” she added.

Our aim is not to just push out another digital product into the already crowded space and earn some market share — it’s to help patients and providers access therapies with ease.

Andre Elder

Chief Information Security Officer

Data Is the Foundation

Cybersecurity at the Forefront

As an Air Force and National Security Agency veteran, Andre is bringing cybersecurity to the forefront of ZS’s efforts. “We can’t do our jobs and service our clients successfully without security — data is at the foundation of everything we do,” Andre said. At ZS, Andre has been given the space to flex his rich background in cybersecurity and military intelligence. “Being in a security function, we aren’t in a space with a lot of autonomy, but working here affords me the opportunity to make the case on why specific risks are important, then proceed to build capabilities that reduce risk.”

The autonomy I have at ZS provides the necessary support to the business, ensuring strategic goals and objectives are obtained.

What are ZS Perks + Benefits

ZS Benefits Overview

ZS offers competitive and comprehensive benefits, and strives to foster an inclusive environment for all. In addition to full medical, dental, vision, life and disability insurance, ZS offers generous PTO, family leave and fertility benefits, opportunities for learning and development, volunteer opportunities, social events, and a robust Belonging Network to engage with like-minded ZSers around the globe.

Culture

Volunteer in local community

ZSers have many opportunities to volunteer, donate and participate in pro-bono projects and events, throughout the year and on our global annual day of giving, ZS Cares Day.

Partners with nonprofits

ZS partners with many nonprofits, locally and globally, to provide volunteer hours and pro-bono project support.

Open door policy

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

ZS leadership conducts a company-wide meeting in a different ZS location each quarter, ensuring ZSers around the globe have the opportunity to connect with our leaders no matter where they're located.

Employee awards

Flexible work schedule

ZSers can work with their HR leader to request accommodations based on their individual needs.

Remote work program

ZSers can work with their HR leader to request accommodations based on their individual needs.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

ZSers elect leadership each cycle, a structure ZS’s founders established to ensure cultural continuity and elevate leaders who embody the firm’s dedication to strategy, innovation & collaboration.

Mandated unconscious bias training

ZS aims to provide a bias-neutral experience for ZSers, including the hiring process and performance management. We offer support & training at all levels and are guided by our Hiring Bill of Rights.

Diversity manifesto

Diversity employee resource groups

All ZSers are invited to join our ZSer-led global Inclusion and Diversity Groups and Belonging Networks that help give voice to underrepresented ZSers across our firm.

Hiring practices that promote diversity

ZS strives for a bias-neutral hiring experience at each step of the process, and provides training and resources for all ZS interviewers. ZS developed a Hiring Bill of Rights to outline our commitment

Diversity recruitment program

The ZS SEED program is designed to help ZS engage with bright young minds at historically Black colleges and universities.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

ZSers can opt-in to cover out-of-pocket medical expenses with pre-tax contributions.

Disability insurance

ZS provides short term disability benefits for up to six months. After six months, you may be eligible for benefits under ZS’s long-term disability program.

Dental insurance

ZS offers employees, spouses/domestic partners and dependents access to a complete dental plan for a low monthly premium, including preventive and basic services.

Vision insurance

ZS offers vision insurance as part of the ZS medical plan.

Health insurance

ZS offers comprehensive medical insurance to employees, spouses/domestic partners and dependents for a low monthly premium.

Life insurance

ZS covers the cost of basic insurance at 100%.

Wellness programs

All ZSers are invited to join Healthy Minds @ ZS, an employee resource group that prioritizes mental health for all. ZS also offers perks such as discounted fitness classes through local gyms.

Mental health benefits

ZS offer mental health benefits through medical insurance and has partnered with Workplace Options to support ZSers and their immediate family members/dependents with in-the-moment support.

Transgender health care benefits

Financial & Retirement

401(K)

ZS helps our people prepare for their future with 401(k) retirement savings.

401(K) matching

ZS offers 3% matching.

Performance bonus

At ZS, year-end bonuses are paid out before the end of December. Bonuses are determined by company and personal performance, weighted heavily towards your own efforts.

Charitable contribution matching

ZS matches employee donations and/or volunteer time, up to an annual maximum of $2,000 USD.

Child Care & Parental Leave Benefits

Childcare benefits

ZS provides access to back-up care for children, adult, elder family members and pets during a lapse or breakdown in normal care arrangements at a significantly reduced rate, up to 10 times per year.

Generous parental leave

The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 

Family medical leave

The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 

Return-to-work program post parental leave

Company sponsored family events

ZS offers many company sponsored events, both inside and outside of the office, including holiday parties, bring your child to work day, and admission to sporting events and amusement parks.

Fertility benefits

ZS covers medically required infertility services, as well as egg retrieval cycles, cryopreservation and egg freezing.

Vacation & Time Off Benefits

Generous PTO

ZSs receive three weeks of paid time off per year. Principal and manager level roles start with four weeks of paid time off.

Paid volunteer time

ZSers have the opportunity to participate in our global day of service, ZS Cares Day, as well as many volunteer and pro-bono projects throughout the year.

Paid holidays

Paid sick days

ZS offers up to one week of paid sick leave annually, in addition to regular PTO.

Flexible time off

Floating holidays

Bereavement leave benefits

Office Perks

Commuter benefits

ZS offers pre-tax commuter benefits to all employees.

Company-sponsored outings

ZS offers many company events, including annual holiday parties, summer outings and other events.

Free snacks and drinks

ZS offices have stocked kitchens with drinks and snacks.

Some meals provided

Company-sponsored happy hours

Join ZS teams for happy hours, such as a meet and greet with a local chapter of a ZSer-led resource group or office-wide beverage cart.

Recreational clubs

Join one of our many ZSer-led groups, including sports leagues, book clubs and more.

Relocation assistance

ZS provides relocation assistance on an as-needed basis. ZSers can work with the ZS mobility team and their HR lead on their specific circumstances.

Professional Development Benefits

Job training & conferences

ZS offers dedicated learning and training resources available from day one, enabling ZSers to gain skills, capabilities and knowledge relevant to their professional growth.

Tuition reimbursement

ZSers with at least 36 months of tenure may seek ZS support for advanced studies. ZS also partners with SoFi for student loan refinancing.

Lunch and learns

ZS business groups, Inclusion and Diversity Groups, third-party subject matter experts and nonprofits organizations frequently hold Lunch and Learns for ZSers to attend in-office or virtually.

Promote from within

Mentorship program

At ZS, you’ll receive guidance from various mentors, including your Professional Development (PD) Coach, Project Mentor and Buddy.

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Paid industry certifications

Personal development training

Additional Perks + Benefits

In addition to these benefits, ZS also offers: travel assistance insurance, SoFi student loan refinancing options, Milk Stork breast milk delivery services for working mothers, PerkSpot corporate discounts, and many options for professional development, networking and learning and development.

View full list of perks + benefits

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