Project Analyst II at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

American Express, the world's most respected service brand, has outstanding opportunities for Project Analysts working within the Credit Strategy & Transformation organization. You will be an integral part of our Global Servicing Group where we support customer interactions across many different channels (online, chat, social media, phone, etc.). The role includes application of thought leadership & innovation to identify process improvement opportunities. The team acts as an internal business consultant to support our operations partners with improvements, optimization, and strategy.

Responsibilities include, but are not limited to:

  • Supporting management of Credit related programs and initiatives
  • Driving process innovation and transformation to influence Credit and Servicing strategy
  • Driving various projects aimed at backing our customers and colleagues, driving growth, and implementing innovative servicing capabilities & processes
  • Create proposals for business projects and presentations
  • Work flow design and implementation
  • Design key metrics and tracking tools for improved project performance analysis
  • Evaluate feasibility of projects using analytics and statistical tools.
  • Develop and maintain strong relationships with business partners to collaborate on project strategy & execution


Minimum Qualifications

  • Demonstrated experience in project management, continuous process improvement, and data analysis
  • Ability to communicate verbally and in writing with business leadership and peers in a clear, effective, and consistent manner
  • Ability to challenge upwards, lead and/or influence teams without direct authority
  • Enthusiastic and creative individual committed to delivering results within strict timeframes
  • Ability to manage projects and initiatives to completion
  • Expert in MS Excel, PowerPoint, and Word
  • Experience in evaluation, analysis, and optimization of operational processes (preferred)
  • Experience in project management, process improvement, or consulting (preferred)
  • Experience in financial services, call centers, or Credit functions (preferred)
  • Business or Engineering Bachelor's or advanced degree is required


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 234 open jobs at American Express, click here.
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