Project Analyst I at American Express

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Responsible for providing complex analytical support to project-based work. May oversee a team of Project Analysts.
AMEX Assurance Co. (AAC) provides insurance protection for Amex Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. Join a team where you can support being there for our customer's when they need us and fulfilling our brand promise.
This is a role within the Claim and Servicing Operations team of AAC whose primary responsibilities include service delivery of the end-to-end insurance experience (enrollment, servicing, and adjudication) for policies and claims; this role will support both proprietary and vendor partner operations. An adjuster license is not required for this role.
As a member of the team, you will provide expertise, research, execution, coordination, and general support to the operations groups across several key areas: day-to-day operations, performance management, initiatives and projects, and issue management and resolution.
The successful candidate will be a strategic thinker with strong analytic skills, who can see the big picture, and package up powerful insights to influence decision making. In addition, this individual should thrive in being able to independently execute and drive results and be a strong relationship builder who takes a consultative approach to assessing and meeting stakeholders' needs. The Project Analyst will:
  • Drive project activities to support AAC & partner initiatives
  • Coordinate partner contractor IDs and system access
  • Coordinate and track mandatory compliance training and annual insurance training (fraud, fair claims practices)
  • Coordinate policy and procedure updates, including operational training, implementation, and reporting
  • Review and submit partner reporting and scorecards
  • Monitor feedback, inventory, complaints, and escalations
  • Track AAC partner test findings and action plans
  • Approve insurance related transactions (insurance cancellations, premium refunds, over limit, etc.)
  • Create/review/monitor partner invoices
  • Manage project logs to track open issues and initiatives

  • Demonstrated ability to partner effectively with internal and external partners
  • Ability to work efficiently in fast paced environments, under pressure while managing multiple deliverables and conflicting priorities
  • Ability to build and leverage relationships with vendor partners, leaders, and business partners
  • Ability to work independently or as part of a team
  • Ability to clearly communicate verbally and in writing to external partners and all levels of the organization
  • Strong organizational and time management skills
  • Proficiency in PowerPoint and Excel, including data validation and analysis, formula use, pivot tables and visual aids

  • Knowledge of AXP systems, including but not limited to GSP, iVu/Monocle, CLIC
  • Project management experience or operational project support experience
• Bachelor's Degree or 2 years of work experience.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations."

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 266 open jobs at American Express, click here.
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