Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS provides a range of Corporate Card Programs, Supplier Payments Solutions, and other expense management tools to help mid-size and large corporations around the world manage all facets of their business spending. The GCS Client Onboarding Americas (COA) organization is a team of passionate solution-oriented individuals empowered to enable our clients to leverage our payment solutions easily and effectively.

The Technology Implementations Management (TIM) team within COA is responsible for providing GCS and their clients with consultation, and technical implementation of high-quality payment solutions.

The Specialist will work directly with clients, representing the American Express brand, driving best in class implementations. This individual will partner with stakeholders in Product, Sales, Account Development, Business Solutions and Servicing.

This is an excellent opportunity for someone who is passionate about customer satisfaction and using technology to drive efficiency!

Responsibilities:

• Acquire detailed product knowledge of assigned suite of product solutions
• Own and manage a portfolio of implementation engagements
• Translate business requirements into technical solutions
• Deliver training for clients
• Manage relationships with key stakeholders
• Actively participate and lead problem solving of technology implementation issues to resolution
• Support internal Product Development efforts to enable the launch of new features/functionality/solutions

• 3+ years of technical implementation and/or customer success experience, preferably within the B2B payments sector
• Bachelor's degree
• Strong technical acumen (i.e., integrated systems), business and process knowledge of accounting, expense management, payables, purchasing / procurement, e-commerce
• Intermediate to advanced Microsoft Excel skills
• Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences
• Passion for challenging the status quo, and ability to drive self and others to innovate and adapt
• Ability to manage multiple projects concurrently
• Ability to develop and manage internal and external client expectations
• Experience with Python, R or other programming language a huge plus
• Experience with Business Intelligence Tools (e.g., Tableau) a plus
• Working knowledge of accounting structures and Enterprise Resource Planning systems preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

*Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.

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