Program Analyst - Salesforce - Remote at DFIN

| Chicago, IL | Remote
Sorry, this job was removed at 12:48 p.m. (CST) on Saturday, March 19, 2022
Find out who's hiring in Chicago, IL.
See all Data + Analytics jobs in Chicago, IL
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
The Program Analyst will be a member of a growing digital IT team responsible for partnering with Marketing, Sales, Service, Operations, Product, and Finance to align Salesforce technical solutions with business needs supporting the transformation of our business and client digital experience. As first-in-line to business teams the Program Analyst applies a structured approach to interpret and contextualize business needs, develop specific artifacts such as business capability maps, value streams, and user stories to drive technical execution. The individual in this role must be someone who has an obsession for information, agile thinking, and agile delivery to collaborate with people of various disciplines to find unique ways to translate business requirements into technical solutions that maximize business value in existing and emerging business models. The position will work closely with business subject matter experts, architects, developers, analysts, UAT, and partners to implement the intended product functional behavior.
  • Foster a design thinking mindset that is customer-centric, solution focused, and utilizes a hands-on approach to achieve business and client success with innovative solutions.
  • Drive and facilitate discussions with business stakeholders to maintain a prioritized business capability framework across functional and organizational boundaries to translate business requirements into product backlog user stories that maximizes value and ROI.
  • Work closely with Solution Owner, technical architects, and developers to provide expert guidance to identify and recommend innovative and optimized solutions and deliver artifacts needed for end-to-end architecture and solutions.
  • Act as a liaison conveying business processes, information, and functionality needed to the digital team and technical constraints to the business by applying equal conveyance regarding business strategy and IT strategy.
  • Assist the Solution Owner with business alignment to capture KPIs against strategic enterprise goals that measure effectiveness of developed solutions and can be used to make further improvements or address performance issues.
  • Participate in governance exercises to strengthen business partnerships by communicating progress against business objectives, effectiveness against KPIs, identify new capability opportunities, and prioritize future development efforts.
  • Document and maintain an inventory of relevant business processes and workflows describing which people, resources and controls are involved in business processes.
  • Partner with business process owners to develop standards for user story writing and apply a structured methodology to elicit, organize, and translate business level and functional requirements into prioritized user stories.
  • Collaborate with business units and with technical teams to the ensure effective end-to-end user acceptance testing is done for all products and identify improvements in remediation of defects found in unit, QA, and UAT testing activities.
  • Participate in Agile Scrum teams in design, user story elaboration, estimating, planning, demos, and retrospectives.
  • Support technical leads in environmental standards, governance, code quality, performance, security and data hygiene.
  • Deliver effective presentations to key business and senior management stakeholders.
  • Any other reasonable activity required by management/leadership.

Basic Qualifications:
  • 5+ years of experience supporting complex multi-disciplinary programs across businesses and portfolio of technologies.
  • 2+ years of experience delivering mission critical applications in an Agile Scrum environment.
  • BA/BS degree in information technology, business management, or equivalent

Preferred Qualifications:
  • Strong analytical thinking, and problem-solving skills.
  • The ability to apply architectural principles to business solutions.
  • The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies.
  • Extensive experience planning and deploying both business and technology initiatives.
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
  • Experience with of DevOps tools for Continuous Integration, Continuous Delivery, and Automated Testing.
  • Agile-oriented certifications such as Certified Scrum Master, Developer, Product Owner, or Agile Practitioner a plus
  • Understanding of Design Thinking and UX design principles a plus

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] . #BI-Remote
Nearest Major Market: Chicago
Job Segment: Programmer, Quality Assurance, User Experience, Technology
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • SAP HANADatabases
    • TeradataDatabases

An Insider's view of DFIN

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.


Principal Product Designer

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.


Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.


SVP, Global Head of Engineering

What does your typical day look like?

The role of a software engineer is really about creating computational systems and ensuring they behave as designed. My day-to-day is focused mostly on writing code that provides new functionality within our products that we see a need for in the market—and providing quality control to be certain it works properly.


Senior Software Engineer

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value a work / life balance at DFIN.
Remote Work Program
We have partial and fully remote opportunities at DFIN.
Family Medical Leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Employee parking available
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

More Jobs at DFIN

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DFIN's full profileSee more DFIN jobs