#LI-EB23 #LI-Hybrid

Job Description:

The Program Analyst for the Business Continuity, Disaster Recovery, and General Office Emergency (BC/DR/GOER) programs works under the supervision of the BC/DR/GOER Program Lead. The coordinator is responsible for the maintenance and execution of recovery and response plans, administration of the notification platform(s), and other duties, as assigned.

Education:

4-yr college degree in Computer Science, Engineering, or similar

Responsibilities:

• Serve as point of contact for day-to-day efforts in maintenance of business continuity program elements
• Support and maintain existing processes through training and exercises to ensure Norfolk Southern's (NS's) technical infrastructure and business processes are sufficiently resilient
• Interface with internal IT groups and Business Partners to review and validate recovery and response plans
• Develop, conduct and debrief mock-disaster exercises to test adequacy of existing plans and strategies
• Coordinate test exercises with business team leads to ensure NS's ability to properly respond during times of disaster or critical incidents
• Assists with coordination of Incident Response teams
• Assist business units with:
  • Assessment of potential business impact (Business Impact Analysis)
  • Definition of Critical, time-sensitive functions
  • Validation of business continuity plans
• Update documentation and administer Business Recovery Planning SharePoint Site, Disaster Recovery, General Office Emergency Team Site, General Office Emergency Response Internal Site team site and General Office Response internal site
• Administer emergency mass notification platform(s)
• Administer application inventory system

Required Skills:

• Minimum of 4 years' experience with SharePoint administration
• Minimum of 6 years' experience with Microsoft Excel
• Active Directory administration experience preferred
• Strong analytical and problem-solving skills
• Superior attention to details
• Ability to multitask
• Excellent customer support skills
• Excellent verbal and written communication skills

Professional Qualifications:

CBCP (Preferred)

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation's premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.