Program Analyst Associate at SAIC (Washington DC)

| Washington DC
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If a Commuter Train derails, would you know who to call? If a plane crashes in a remote area of the United States, could you help get investigators and Government personnel to the crash site? Would you be able to handle calls from loved ones, wanting to know if their family member survived an accident? If so, we have a key position supporting the NTSB suited for your skills.


• Multitasking-be able to review multiple TV, DVR and Internet feeds simultaneously looking for any potential NTSB categorized accident(s)
• Multitasking under stressful situations-coordinate travel, coordinate conference calls, provide technical support for first responders all in a frequently changing environment.
• Strong Organizational and Customer Service Skills (especially important when dealing with NTSB Management, NTSB Safety Board Members and potential accident victims/survivors and their families)
• Demonstrated experience and prior exposure to Crisis Response Management and operational support to incidents and events. Experience in a call center, customer service environment, requiring judgment and ability to elevate responses to the appropriate severity level.
• Knowledge and experience in working with computers, databases, e-mail systems, fax machines, DVDs, Internet, and telecommunications (answering calls, transferring calls, setting up conference calls, etc.) and responding to HEAT tickets.
• Strong proficiency using the MS Office suite Ability to work off-hours/shift type work (THIS IS NOT AN 8-5 JOB)

Educational Requirements:
• Associates Degree or comparable experience
• Experience using HEAT Ticketing System
• VEOCI Incident Manager or Administrator
• EMS experience
• 911 Operator experience
• First responder experience

US Citizenship required with the ability to obtain and maintain a Public Trust clearance

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
More Information on SAIC
SAIC operates in the Information Technology industry. The company is located in Reston, VA. SAIC was founded in 2013. It has 34621 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 629 open jobs at SAIC, click here.
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