Description

JOB DESCRIPTION:

If a Commuter Train derails, would you know who to call? If a plane crashes in a remote area of the United States, could you help get investigators and Government personnel to the crash site? Would you be able to handle calls from loved ones, wanting to know if their family member survived an accident? If so, we have a key position supporting the NTSB suited for your skills.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:
• Multitasking-be able to review multiple TV, DVR and Internet feeds simultaneously looking for any potential NTSB categorized accident(s)
• Multitasking under stressful situations-coordinate travel, coordinate conference calls, provide technical support for first responders all in a frequently changing environment.
• Strong Organizational and Customer Service Skills (especially important when dealing with NTSB Management, NTSB Safety Board Members and potential accident victims/survivors and their families)
• Demonstrated experience and prior exposure to Crisis Response Management and operational support to incidents and events. Experience in a call center, customer service environment, requiring judgment and ability to elevate responses to the appropriate severity level.
• Knowledge and experience in working with computers, databases, e-mail systems, fax machines, DVDs, Internet, and telecommunications (answering calls, transferring calls, setting up conference calls, etc.) and responding to HEAT tickets.
• Strong proficiency using the MS Office suite Ability to work off-hours/shift type work (THIS IS NOT AN 8-5 JOB)

Educational Requirements:
• Associates Degree or comparable experience
• Experience using HEAT Ticketing System
• VEOCI Incident Manager or Administrator
• EMS experience
• 911 Operator experience
• First responder experience

US Citizenship required with the ability to obtain and maintain a Public Trust clearance

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.