Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

THE ROLE:

As a Senior Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.

Product Implementation:

Work with senior team members to carry out customer implementations and program enhancements

Participate in the implementation design, setup, and review processes

Identify improvements to our feedback products and processes

Utilize Medallia software knowledge to configure surveys and reports

Client Management:

Build long-standing customer relationships by improving customer feedback programs

Provide support to client meetings by leveraging in-depth Medallia system capabilities

Work with client teams in resolving technical/system related inquiries

Provide quality assurance support when providing features to clients

Provide client support when analyzing large sets of data

Other Responsibilities:

Engage in new product launches and other cross-functional initiatives with Engineering and Marketing

Develop a thorough understanding of product features that are relevant to each client program

You gain exposure to a wide range of industries and work with great colleagues. You will develop a customer-first mindset, learn about how to position compelling product features to customers, and manage our product to deliver to customer needs.  Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

Minimum qualifications:

• 3 + years of experience successfully managing and retaining clients while leveraging software
• Education: BA/BS, with evidence of technical experience or equivalent relevant experience.

Preferred qualifications:

• Lightning-fast learner and great problem-solver 
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.
• Advanced degree is a plus

Top candidates:

• Aspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
• Get energized by working with a team to creatively build on each other’s expertise
• May be fluent in Spanish and excited by the prospect of working with our Spanish-speaking clients, both in the US and in Latin America. 
• Love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client-facing skills
• Can't wait to become an expert on our industry-leading product and leverage this knowledge to maximize Medallia's value for clients
• Have fantastic attention to detail, and excellent analytical and communication skills

Note: This role is not eligible for immigration/visa sponsorship.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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