Bank of America

Production Services Analyst , Core Technology Infrastructure

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Job Description:
Job Description

  • Ability to work in a fast paced environment and proactively identifying infrastructure issues.
  • Ensure application's Infrastructure availability is not compromised and propose engineering solutions to improve stability, sustainability and resiliency.
  • Coordinate cross-functional dependencies and deliverables for impacted business and technology groups.
  • Engage stakeholders and project teams with preparation and timely delivery of critical artifacts.
  • Deliver clear and timely communications to impacted stakeholders.
  • Guide teams to access risk with mitigations plans and escalate appropriately.
  • Identify change controls and communicate risks and rewards associated with decisions and actions to stakeholders.
  • Ensure SLAs are met and escalate issues that require immediate attention.
  • Ensures compliance with corporate change standards and procedures, including maintenance of Systems of Record and delivery of quality project artifacts.
  • Actively engage and lead product support issues and incidents.


Preferred Skills

  • Experience with IBM WebSphere, PEGA, Linux, Java, Oracle and/or SQL
  • Experience with Shell scripting and Autosys
  • Strong analytical skills.
  • Strong written and oral communication skills.
  • Minimum 2 years of experience in a lead role in Information Technology.


Required Skills

  • Working experience with Pega Designer Studio and/or Pega System Architect/System Administration certification.
  • Working experience with IBM WebSphere and/or WebLogic.
  • Minimum 5 years of experience with managing and supporting application's infrastructure in Information Technology.


Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.
Shift:
1st shift (United States of America)
Hours Per Week:
40

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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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