Production Services Analyst , Core Technology Infrastructure
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Job Description:
Job Description
- Ability to work in a fast paced environment and proactively identifying infrastructure issues.
- Ensure application's Infrastructure availability is not compromised and propose engineering solutions to improve stability, sustainability and resiliency.
- Coordinate cross-functional dependencies and deliverables for impacted business and technology groups.
- Engage stakeholders and project teams with preparation and timely delivery of critical artifacts.
- Deliver clear and timely communications to impacted stakeholders.
- Guide teams to access risk with mitigations plans and escalate appropriately.
- Identify change controls and communicate risks and rewards associated with decisions and actions to stakeholders.
- Ensure SLAs are met and escalate issues that require immediate attention.
- Ensures compliance with corporate change standards and procedures, including maintenance of Systems of Record and delivery of quality project artifacts.
- Actively engage and lead product support issues and incidents.
Preferred Skills
- Experience with IBM WebSphere, PEGA, Linux, Java, Oracle and/or SQL
- Experience with Shell scripting and Autosys
- Strong analytical skills.
- Strong written and oral communication skills.
- Minimum 2 years of experience in a lead role in Information Technology.
Required Skills
- Working experience with Pega Designer Studio and/or Pega System Architect/System Administration certification.
- Working experience with IBM WebSphere and/or WebLogic.
- Minimum 5 years of experience with managing and supporting application's infrastructure in Information Technology.
Core Technology Infrastructure Organization:
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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