Production Management Senior Analyst
The Digital Support team focuses on improving system stability and quality by eliminating chronic and repeat incidents, minimizing their impacts on production systems through effective root cause investigation. The Production Management Consultant is responsible for day-to-day activities in the Digital portfolio including the investigation and resolution of problems, analyzing team performance metrics, building relationships, and collaborating in teams using agile practices, such as Scrum and Kanban.
Key Responsibilities

• Responsible for day-to-day service restoration activities including gathering information used for priority assessment of P1 to P4 priority incidents.
• Advises leads of information to support prioritization of work to meet SLA commitments.
• Communicates incidents, problems and escalation status to internal partners. Escalates issues as required.
• Leverage technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities
• Advises product owners on enhancements to applications to maximize operational efficiency and ensure application stability
• Interacts with vendor consultants to identify solutions for optimizing operating efficiency of production systems and processes.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Engineering or other related field, or equivalent demonstrated work experience.
• 3-5 years Platform Support experience, or comparable business and technical experience, with System Development Life Cycle knowledge and experience, or comparable methodologies.
• Ability to quickly understand the Business context of the Platform as well as the overall technical architecture.
• Experience with Microsoft Suite of Applications (Word, Excel, PowerPoint, and Visio or other workflow/routing design tools).
• Excellent verbal and written communication skills with attention to detail, as well as professionalism and time/task management skills; ability to establish strong working relationships.
• Ability to collaborate in a matrixed environment to achieve a shared goal

Preferred:

• Experience working in customer facing applications.

• Experience with Service Now, AppD and Splunk
• Knowledge of container and orchestration technologies like AKS (Azure Kubernetes Service).
• Experience with working in an agile delivery model.

• Knowledge of SAFe framework.
• Experience with Agile management tools like Jira OR Azure DevOps (AzDO).
• Knowledge of DevOps/Lean
• Experience in working with global teams (offshore and on shore)

Travel
Not required
Number of Openings
1
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
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MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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