Product Support Senior Business Analyst at Willis Towers Watson (Philadelphia, PA)

| Philadelphia, PA
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As a Product Support Business Analyst, we know that you are passionate about quality and performance. You enjoy solving problems and you constantly seek new ways to improve quality. If you also want to be part of a dynamic and diverse team responsible for supporting and managing mission critical systems for some of the world's most recognized companies, we have the perfect place for you!

As a BA focused on Product Support, you will play a key role in ensuring our implementation teams have the right guidance in their implementation of product features and functions.

This includes providing technical solution review, configuration guidance, new feature rollout, and defect resolution. Also, collaborating with the Product team, Practice BDS, and Practice Governance teams to provide the right level of support to our client teams.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

This role is part of the Product Support team within Benefits Outsourcing's Product & Technology group.

With us you will:
  • Collaborate with the Health and Pension Practice Governance and BDS teams to understand how to proactively provide the required support to client teams through product or process enhancements, documentation, training, etc.
  • Collaborate with Sales & Marketing teams to implement, maintain and deliver Demo environments used to support current and prospective clients.
  • Collaborate with Product Development teams on the design and development of new product features from project inception to rollout.
  • Provide input on opportunities to improve Product documentation and training that will better enable colleagues to successfully deliver BenefitConnect functionality to our clients.
  • Vet, validate, and manage reported core defects
  • Participate in all new feature early adopter and rollout programs
  • Provide consultative services on technical issues to client project teams


The Requirements
  • Experience in executing Agile and Continuous Delivery best practices
  • Experience working in cross-functional virtual team
  • Understanding of full life cycle development right from the requirements gathering to delivery
  • Experience with testing products on any of the following technology: .NET, SQL, XML, web services
  • Have the ability to set priorities and undertake complex tasks with minimal supervision
  • BS / BA degree or relevant experience
  • Providing implementation configuration guidance to client teams
  • Reviewing and providing input on client specific solutions


WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets
More Information on Willis Towers Watson
Willis Towers Watson operates in the Fintech industry. The company is located in Seattle, WA, Tempe, AZ, Nashville, TN, Chicago, IL, Buffalo, NY, Arlington, VA, Philadelphia, PA and New York, NY. Willis Towers Watson was founded in 2022. It has 41317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 68 open jobs at Willis Towers Watson, click here.
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