Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role: The Business Analyst is a highly analytical and data driven role. The Business Analyst will conduct research and testing to help improve processes and procedures.
About the team: The Payments Product Support team is a talented team of payments experts who will work throughout the matrix to provide a high level of customer service to our clients both internally and externally.
What will you be doing?

• You will gather/research information to assist in problem resolution that may involve procedural changes
• You will analyze various data points and produce summary reports
• Find and identify root causes of problems and propose solutions that may include new systems, processes, or procedures and then present findings to various levels of leadership
• Troubleshoots problems with software applications and recommends corrective action.
• Provides in-depth product support to FIS clients by resolving incoming inquiries and providing analytical support as needed by the retention team
• Provides deep product knowledge
• Assist in resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Documents customer information and recurring technical issues to support product quality programs and product development
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
• Other related duties assigned as needed.

What you will need:

• 3 - 5+ years analyst experience
• Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
• Prior card processing knowledge; FIS debit and/or credit processing experiences a plus
• Documents client information and recurring technical issues to support product quality programs and product development
• Knowledge of FIS products and services a plus
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products.
• Strong MS Office Skills- (strong Excel skills crucial)
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills

Added bonus if you have:

• Data warehousing skills, and other analytic tools a plus
• FIS debit and/or credit processing experiences a plus
• Visio or other process mapping tools

What we offer:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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