Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential

What we offer at Taylor & Francis:

• Competitive salary
• Ample paid time off
• 4 volunteering days per year
• Day off for your birthday
• Sick time
• Paid parental leave
• Life events leave; i.e. moving or wedding
• Medical & vision benefits
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development

If at any time you require reasonable adjustments throughout the recruitment process, please email [email protected] and we will be happy to support you.

Diversity, Equity & Inclusion

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job Description

We are looking for a Process Analyst (Data) to join our dynamic, collaborative, and agile Operational Excellence team, which uses Lean Six Sigma methodology to improve processes related to the needs of Journal Editors and academic societies.

Reporting to the Operational Excellence Director, this expert role will work across the Operational Excellence Team using process improvement and data analysis techniques to drive process and quality control. This will contribute to the day-to-day effectiveness of process delivery and process improvements (including kaizen) with measurable outcomes. 

What you will do in the role:

• Define and develop measures of performance for the Operational Excellence team’s journal management processes.
• Monitor and measure team and journal management process performance by gathering and presenting relevant data and producing statistical reports.
• Generate actionable insights into areas of weakness or waste that Process Experts and other stakeholders can apply to make processes more effective. 
• Set up and maintain quality controls and documentation procedures across the team, including Control Plans and defect tracking mechanisms, to inform day-to-day process management and kaizen activity led by Process Experts. 
• Develop knowledge and expertise on key systems used (e.g. Wrike, DocuSign, Salesforce), providing coaching and support to the team and wider department as required. 
• Support the capture of information and data including Voice of the Customer data from Editors and Societies and present this using appropriate tools. 
• Participate in process improvement Kaizens with the team to improve workflows, processes, and policies. 
• Effectively manage stakeholder relationships, including proactive communication and feedback loops.
• Manage own work to minimise obstacles, using appropriate routes of escalation to resolve conflicts or unblock issues. 
• Build and maintain up to date knowledge of Lean Six Sigma and other relevant improvement methodologies as required to support the team and reach strategic goals. 

Qualifications

What we would love you to bring

• Strong Excel skills and solid understanding of data technologies and tools to support the DMAIC cycle
• Demonstrated knowledge of working with operational teams to define metrics
• Demonstrated experience of data analysis and reporting
• Demonstrated experience of communicating data insights to diverse stakeholders
• Knowledge of continuous improvement methodologies including Lean Six Sigma
• Experience of working with task management software (e.g. Wrike) 
• Experience of working with query management tools (e.g. Salesforce)
• Understanding of academic publishing processes and systems
• Experience of training others on systems and tools
• Excellent time management and organisational skills – ability to multitask
• Confident self-starter
• Good communication and influencing skills
• Collaborative approach to analysis and problem solving

Additional Information

Please include with your application a brief Covering Letter outlining your motivations for applying and what you believe you could bring to the role.

Application Closing Date: 1st June 2022

Applications are shortlisted on a rolling basis and we therefore encourage you to apply at the earliest opportunity.

Interviews are expected to begin week commencing 13th June via Microsoft Teams.

Please also note this is a remote role where your team will be based in the UK