About the job
The Red Hat Information Technology (IT) team is looking for a Principal Salesforce Business Systems Analyst to join us. In this role, you will work as part of the Projects and Integrations team specializing in Salesforce.com (SFDC), integrations, and data analysis. You will be focusing on process documentation and integrations relating to the Sales, Marketing, Finance, Order Management, and IT teams. Your stakeholders will look to you to provide technical insight and guidance as a customer relationship management (CRM) expert. You will work on all aspects of data migration, validation, and hygiene. As a Principal Salesforce Business Systems Analyst, you'll need to be a dynamic team member, collaborative and detail-oriented. You'll need to have a deep understanding of the need for system integrations and data analysis, specifically the nuances of cross-functional data. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Be responsible for SFDC system implementation and configuration
• Interpret and refine requirements and user stories
• Explore solutions to issues using system base functionality, or, as a last resort, customization
• Understand the data integration and consumption patterns between various systems
• Assess change impact and guide impact analysis and project estimation activities
• Serve as the primary point of contact for supported business systems and perform functional and second-level technical support as needed
• Work directly with SFDC technical account management on proactive monitoring and system health
• Build and maintain documentation of implemented flows versus conceived and original design
• Partner with other business analysts and use acquired knowledge of SFDC and related applications to analyze current business processes, suggest improvements, and participate in the implementation of new functionalities
• Work with the internal readiness and training team to ensure that new functionalities are clearly documented and reflected accurately in training materials

What you will bring

• 5+ years of experience implementing, configuring, and administering the SFDC application
• 7+ years of experience in a business systems analyst or equivalent role working with complex application development projects, preferably in a global organization
• Solid analytical skills, particularly in the areas of data analysis and system integration; experience with middleware integration applications like Red Hat Application Services, Oracle E-Business suite, or Informatica is a plus
• Experience evaluating, selecting, implementing, and integrating technology tools into SFDC, e.g., Conga or Apttus, Zuora, or DocuSign
• Experience working with SFDC in a large organization
• Effectively communicating with stakeholders across different cross-functional teams; excellent written and verbal communication skills
• Bachelor's degree in information systems or similar, or equivalent business experience
• SFDC administrator certification is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.