Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Principal Machine Learning Engineer

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Do you want to build a model that changes customer experience? Do you actually want to see your ideas, your pipelines, your architecture, your experiment really affect the business? If so, Chewy Search & Recommendations team is hiring!

We use the best machine learning techniques to simplify product discovery for animal lovers looking for their pet needs on Chewy.com. Our outstanding multi-disciplinary team of data scientists, data engineers, software/front-end engineers, and product managers work together to power personalized recommendations and search for pet parents.

Our mission is to make Chewy a trusted partner who meets pet-parents’ needs in an intuitively personalized and friction-free way. The team has single threaded ownership of the space allowing us to decide impactful products that we can experiment with, measure with metrics, and deliver and improve value to our customers.

We are hiring a Machine Learning Engineer/Data Scientist in either Bellevue, WA, Boston, MA or remote. In this position, you will work on all stages of model development from idea, analysis, architecture, pipeline, tuning, experimentation, and feedback loop. Your work will directly impact millions of customers who shop for their furry friends every day. This team focuses on learning, and on working together as a team to not only deploy model to production but also advance our modeling technique.

What you'll do:

  • You will partner peer MLE, Program Managers, Merchandizing, along with top engineers at Chewy.
  • You will be responsible for science projects from idea, to offline evaluation, to deployment, to experiment, to feedback, to model improvements for not only your science projects.
  • Formalizing assumptions about how models are encouraged to behave, crafting definitions of outliers, developing methods to systematically identify these outliers, and explaining why they are reasonable or identifying fixes for them.
  • Presenting verbally and in writing to business customers with different levels of technical knowledge, educating them about our research, as well as sharing insights and recommendations.
  • Work with a team of incredible people who are passionate about data science, machine learning, search & personalization.

What You'll Need:

  • An advanced degree (Undergrad, M.S. or equivalent experience) in Operations Research, Statistics, Applied Mathematics, Data Science or related field or 10 + years of proven experience crafting optimization and machine learning solutions for large scale applications.
  • Ability to understand and apply sophisticated mathematics and DS methodologies.
  • Experience in building distributed pipeline, tuning, optimizing and evaluation.
  • Experience with different techniques that include Predictive Models (Time Series and Regression), Linear, NLP/NLU, Search, Ranking or large-scale embeddings.
  • Ability to translate complex data sets and research into simple business recommendations.
  • Experience growing junior data science team members.

Bonus:

  • Experience in e-commerce or retail.
  • Experience with ML Services in AWS (SageMaker, Personalize) or equivalent.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

It all starts with taking care of our Team Members.

At Chewy, we recognize the importance of providing meaningful and impactful work. That’s why we are constantly innovating, pushing the limits to delight our customers and colleagues, and providing endless ways for our Team Members to build, grow and develop.

We also understand that wellbeing is different for everyone and offer a wide variety of traditional and unique benefits. Here’s a sampling of what we offer:
• Competitive wages and retirement benefits such as 401k and Long-Term Incentives (LTI)
• Chewy University (Chewy U) for learning, growth, and development resources
• 20% Team Member discount on Chewy.com
• Unlimited PTO (for Exempt, Full-Time, salaried employees)
• Pet-friendly Chewy Corporate hubs in Boston, MA; Bellevue, WA; and Plantation, FL
• Maternity/Paternity and family bonding leave covered at 100%
• Paw-ternity Leave (yes–that means time off when you adopt a new pet)
• DEI-focused Team Member Resource Groups (TMRGs)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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