Principal Database Engineer , KAFKA and Zookeeper at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

About This Role

LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our database and data storage systems and how they’re used by application teams so we can scale faster than ever before. We’re seeking a Principal Database Engineer to help define how we accomplish this goal, and to help us achieve it.

Your responsibilities will include:

  • Evolve and optimize enterprise-grade Kafka topologies as organizational utilization grows.
  • Address performance and scalability challenges posed by new or changing Kafka producers and consumers.
  • Implement solutions to monitor Kafka components to proactively address any Kafka messaging issues.
  • Conduct multi-environment capacity planning.
  • Identify and implement best practices to support a highly-available deployment (considerations include business continuity/disaster recovery, backup and restoration, repartitioning, zero-outage upgrades, etc).
  • Develop and exercise automated infrastructure testing to ensure Kafka configuration changes or upgrades are not detrimental to Kafka-integrating applications.
  • Provide in-depth expertise on evolving Kafka capabilities.
  • Educating-other engineers on best practices for the above activities; Mentoring other engineers to help develop the next generation of Principal engineers at LivePerson.
  • Advocating for solutions that help teams launch quality software without compromising delivery speed
Required Qualifications
  • Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience
  • 10+ years of equivalent professional experience building microservice software at scale
  • 5+ years of hands-on experience working on Unix/Linux operating systems and shell scripting (CentOS, RedHat)
  • 3-4+ years fo solid experience installing, configuring, administering, monitoring and troubleshooting Confluent (preferably) or Apache Kafka
  • Deep understanding of technical capabilities offered through Kafka
  • Hands-on experience with automation-centric scripting and /or tooling such as Ansible, Terraform, Chef or Puppet
Preferred Qualifications
  • Experience creating architectures that scale with volume and are fault-tolerant
  • Familiarity with distributed systems & asynchronous messaging
  • Experience tuning distributed systems & software to improve their performance under increasing volumes of traffic
  • Experience developing cloud software services and an understanding of design for scalability, performance and reliability, in both private and public cloud environments
  • Proven ability to dive deep with problems another team is facing and help them identify short-term mitigations and long-term plans to overcome those problems
  • Excellent written and verbal communication skills, with proven ability to adapt communication style to technical, non-technical, and executive audiences
  • Proven ability to influence without authority up through the VP level
  • Proven ability to work in a fully remote environment with people across the globe
  • Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification

#LI-PS1

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The LivePerson Episode
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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