LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You can build partnerships that move our business forward
• You build code that is simple, understandable, and clean 
• You see feedback or failure as motivation to learn and to grow
• You believe data-driven decision making is the norm
• You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

• Create, develop, and apply machine learning approaches to conversational decision making and dialogue management in both a commercial and research setting
• Use your expert knowledge of state-of-the-art methods and tools to consistently find the most effective, efficient, stable, explainable, and elegant approaches
• Design and build modern, flexible machine learning training pipelines
• Analyze large scale conversational datasets
• Bringing research-driven models to life within production systems
• Creating durable, flexible scientific deployment and experimentation capabilities
• Work on challenging unsupervised and semi-supervised problems related to dialog management, and create pipelines to accelerate and scale this effort
• Use and present research findings in ways that inform and sometimes guide business and product strategy
• Lead publication efforts in top dialogue conferences such as ACL, SIGdial, Neurips, Interspeech…etc

Your qualifications are:

• Masters/PhD in Computer Science, Artificial Intelligence, Machine Learning, Computational Linguistics, or a related field
• Publication history in AI/ML/NLP conference with a focus on dialogue management research OR extensive experience within the commercial space working on production dialogue management systems.
• Hands on experience with Deep Learning for dialogue management 
• Analysis, problem-solving, communication, and critical-thinking skills
• Strong understanding of Machine Learning fundamentals
• Strong programming experience in Python
• Strong communication skills and a team player

#LI-Remote

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.