Principal Data Infrastructure Engineer at Intercom (Remote)

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Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows, so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized data solutions.

Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects.

We’re looking for a Principal Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives, who is passionate about providing quality data to our consumers. 

What will I be doing? 🚀
  • Evolve the Data Platform by designing and building the next generation of the stack.
  • Develop, run and support our batch and real-time data pipelines using tools like Airflow, Kinesis, Redshift, Tableau and Superset, all in AWS.
  • Collaborate with product managers, go-to-market teams as well as data engineers,  analysts and data scientists to develop tooling and infrastructure to support their needs
  • Develop automation and tooling to support the creation and discovery of high quality analytics data in an environment where dozens of changes can be shipped daily
  • Implement systems to monitor our infrastructure, detect and surface data quality issues.

Recent  projects the team has delivered:

  • Refactoring of our MySQL Ingestion pipeline for reduced latency and 10x scalability.
  • Rearchitecting our Redshift footprint to utilize Data Sharing for reliable, consistent performance and network level security. 
  • Building our next generation company metrics framework, adding anomaly detection and alerting, and enabling easier discovery and consumption.
About you:
  • You have solid experience of building and running data pipelines for large and complex datasets including handling dependencies.
  • You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs.
  • You have a solid understanding of data security practices and are passionate about privacy
  • You can demonstrate significant impact that your work has had, both on the technology side as well as with the teams you’ve been part of
  • You have a great sense of what should be worked on next and know how to break big ambiguous problems into small workable chunks
  • You have a strong track record of helping people grow and recognise where your mentorship might be more valuable than your direct technical contributions on a project
Nice to have:
  • Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful.
  • Experience or understanding of tools and technologies that are on our radar such as Snowflake, DBT and Debezium.
Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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Candidate Location Eligibility:
Austin, TX
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Chicago, IL
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • BigQueryDatabases
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    • Google HangoutsCollaboration
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    • AsanaProject Management
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An Insider's view of Intercom

What's something quirky about your company?

Our office is extremely collaborative! On the CS team, we have high top tables that we’ve branded as “Party Tables.” Folks tend to opt for a Party Table over their own desk so that they can collaborate and chat with their peers. It’s a special way to work on complex problems with the team while also connecting personally + having lots of laughs!

Elizabeth Coughlin

Senior Manager, Customer Support

How does the company support your career growth?

Intercom puts the person before the job. When I started I had little sales experience but knew I wanted to be in leadership. My manager allowed me to work on several projects in order to help fast track me to my goals. The leadership at Intercom invests in each team member to actualize their ambitions all while creating a safe space to learn & grow


Associate Manager, Sales Development

What’s the vibe like in the office?

Our Chicago office vibe is unique to the tech world, but also very Midwestern. We are very close knit, friendly, welcoming, and love to have fun in and out of the office. Our current summer time favorite is heading up to the building's rooftop for an outdoor lunch together.


Workplace Experience Associate

What are Intercom Perks + Benefits

Volunteer in local community
We encourage employee volunteerism in their local communities as one way to make a positive impact. We offer a curated database of diverse organizations and designated volunteer time off hours.
Partners with Nonprofits
We partner with nonprofits such as ReWork, Victory Lap and Jopwell.
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Customized development tracks

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