Principal Business Intelligence Engineer at NICE CXone

| Salt Lake City, UT
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Position at NICE CXone

Principal Business Intelligence Engineer
Location: Salt Lake City, UT
**This is not a visa sponsorship eligible position**

The Principal BI Engineer designs, develops, tests and maintains the NICE CXone BI platform. Key responsibilities include all tiers of the BI technology, including (but not limited to) design and development of data models for NICE CXone products and features, development of ETL, SQL optimization, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, assisting other developers in a team environment utilizing agile development processes, development of visuals from data sets, analysis of data, and delivery of business recommendations based off analysis.

As a Principal Business Intelligence Engineer, a Typical Day Might Include the Following:
  • Works with internal and external customers to define the data requirements
  • Leads the design of data models for the data warehouse or data mart (data structure, storage, and integration)
  • Works with the rest of the BI team to aggregate large data sets for use within NICE CXone solutions
  • Develops, designs, and optimizes complex SQL queries, data sets, and data visuals per customer requirements
  • Leads the database analysis, design, and build effort
  • Designs maps of source system data to data warehouse models
  • Mentors other engineers and analysts as needed
  • Expertly designs, specs, schedules and provides high quality implementation of multiple features
  • Critical to success of multiple product features
  • Acts as a technical champion for customers
  • Functions as a Technical or Team Lead as needed
  • Follow established department procedures, policies, and processes
  • Follow the company Code of Ethics and NICE CXone policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of NICE CXone

To Land This Gig You'll Need:
  • Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
  • 10+ years of experience supporting business intelligence systems in a BI or ETL Developer role
  • Expert SQL skills required
  • Expertise with Microsoft SQL Server Relational Database (2012 - newer)
  • Expertise in Microsoft Visual Studio (SSIS, SSAS)
  • Expert Level understanding of data modeling (i.e. conceptual, logical and physical model design - with both traditional 3rd normal form as well as dimensional modeling, such as star schema and snowflake schema)
  • Experience dealing with large/historical data sets and designing scalable data models
  • Experience with Power BI, Domo, Tableau (or other enterprise grade BI Visualization application)
  • Experience in constructing DAX calculations
  • Advanced Excel skills
  • Goal oriented with strong attention to detail
  • Proven experience in effectively partnering with business teams to deliver their goals and outcomes
  • Excellent communication skills - able to tailor messaging to a certain audience (C-suite to individual contributor employee level; including customer)
  • Excellent decision-making skills
  • Experience as a technical or team lead or equivalent experience
  • Working knowledge of BI user stories and use cases
  • Team Player
  • Desire to work in a fast-paced environment
Experience Preferred:
  • Experience with the Microsoft Suite (.NET Framework, Visual Studio)
  • Experience with C#, ASP.NET
  • Experience with the Microsoft Suite (.NET Framework, Visual Studio)
  • Experience with TFS
  • Experience with/knowledge of agile development process
  • Experience(s) as a technical or team lead or equivalent experience
  • Experience with telecommunications/telephony
  • Experience with call centers

ABOUT NICE CXOne: NICE CXOne makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXOne provides the world's #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXOne is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
More Information on NICE CXone
NICE CXone operates in the Analytics industry. The company is located in Sandy, UT, Columbus, OH and Hoboken, NJ. NICE CXone was founded in 1997. It has 2020 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 252 open jobs at NICE CXone, click here.
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