Portfolio Communications Business Analysis & Controls Manager

| Dallas-Fort Worth, TX | Hybrid
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Overview
PennyMac Loan Services, LLC sends millions of statements, letters, and eCommunications each month as one of the country's largest home loans servicers. The Portfolio Communications Reporting and Analysis team creates, maintains, and improves controls and analytical products essential to our regulatory compliance and expense management.
Responsible for driving the current and future communication strategy to existing controls by applying your leadership and analytical skills to improve overall department and business operations.
Job Description

  • Manage, prioritize, and coordinate the daily activities of the analyst team to drive continuous improvement to our existing controls while ensuring that business leaders have clear and actionable data on-time every-time.
  • Clearly and concisely communicate results both verbally and through written communications via reports and presentations will allow leaders and cross functional teams to prioritize investments and manage key regulatory risks.
  • Own development of business case analyses through thoughtful assumptions, industry knowledge, and sound data to shape our supplier strategy and drive step change operational expense improvements.
  • Manage and sequence delivery of business intent using agile principles, build business requirements and execute against the organizational strategy.
  • Oversee multiple projects simultaneously while maintaining an unimpeachable quality bar for all controls supporting regulatory adherence.
  • Mine data to determine specific information and uncover gaps in test design and assumptions.
  • Individual and team deliverables must reflect user centered design to gain adoption and consistent use.
  • Develop business cases supporting supplier selection decisions fulfillment optimization initiatives.
  • Convey insights through verbal and written communications to peers and leaders.
  • Develop standalone presentations to convey business results.
  • Utilize influence and negotiation skills to reach consensus.
  • Lead and develop 3-5 analysts; coach and mentor associates with a goal of developing and retaining talent.
  • Work closely with teams across PennyMac including: Technology, Operations, and Project Management Office.
  • Performs other related duties as required and assigned
  • Demonstrates behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

  • Bachelors or Masters Degree in quantitative discipline or equivalent work experience
  • 3+ years experience in business or data analysis using Business Intelligence tools such as Excel, SQL, Python, R, Tableau
  • 3+ years experience in development and presentation of business reports and analysis
  • 2+ years experience in development of operational control reports or dashboards
  • 2+ years experience as a people leader
  • 2+ years experience in Financial Services industry
  • Prefer 2+ years business or data analysis experience supporting customer communication functions such as Call Centers, Correspondence, Email, Marketing Mail
  • Prefer experience in teams utilizing Agile or Lean Six Sigma principles
  • Prefer experience in Tableau development
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