Description

SPS Commerce is hiring a Payment Solutions Ops Analyst to partner with the Finance leadership and Collections team to identify and streamline payment processes and administration, such as analysis on team metrics, collection results, as well as assist with forecasting and analysis of collection numbers.

Does this sound like you?

• Getting high visibility into an organization excites you but you're a self-starter who wants to take on learning and the unknown by the horns. You're ready to Know More to Be More
• You are comfortable with finding customer resolutions and offering alternative solutions
• You are comfortable with communicating with customers in conflicting matters
• You enjoy being collaborative, while taking initiative and driving projects to completion with a sense of urgency in mind

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.

Day to Day

• Support Collections and Finance leadership with reporting, dashboards and data analysis, and to proactively make suggestions for improvements• Identify and present financial and operational metrics to help drive decisions and/or key process improvements• Analyze data to guide collections process decisions and strategy• Identify new and creative ways to leverage platforms (e.g., NAV, TRACT, VersaPay, Salesforce) to better support business processes or functions• Generate monthly reporting for Sales and Customer Success teams to identify and resolve customer collection issues• Create ad-hoc reports per stakeholder requests• Assist with forecasting write-offs and bad debt and provide insights on variances to forecasts• Oversee the third-party collection agency partnerships and gather requested data from the team• Execute the weekly suspension of customers and unsuspend them when appropriate

Required Skills

• Bachelor's degree and 2+ years of relevant experience OR combination of equivalent education and relevant experience• Proven skills performing thorough, quantitative, and qualitative analysis using applicable technology tools with demonstrated success completing data analysis and report creation• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)• Clear, concise, and confident communicator (verbal, non-verbal, written) with excellent organizational skills• Detail-oriented with strong problem-solving skills• Self-motivated with the ability to prioritize and work in a dynamic, fast-paced environment• Demonstrated ability to work with sensitive and confidential information

Preferred Work Experience

• Experience in Collections
• Experience in an Analyst function

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

EOE including disability/ veteran