Payment Risk & Exceptions Analyst I at Truist (Richmond, VA)

| Richmond, VA
Sorry, this job was removed at 10:05 p.m. (CST) on Monday, June 20, 2022
Find out who's hiring in Richmond, VA.
See all Data + Analytics jobs in Richmond, VA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Spanish

Work Shift:

1st shift (United States of America)

Please review the following job description:

Under general supervision of the Operations Manager, is responsible for handling electronic payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire, and/or Zelle within established timeframes in order to mitigate risk.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Analyze, research, and process electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.

2. Analyze, research, and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolve.

3. Perform outbound calls to corporate clients and internal departments to resolve exceptions.

4. Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.

5. Maintain a working knowledge of the policy, operating rules, and regulations for applicable electronic payments.

6. Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education, training, and work-related experience

2. Ability to work irregular hours on short notice to complete end of day processes, and being designated as a "mission critical" teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations

3. Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders

4. Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment

5. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

1. Associate's degree in Business Administration

2. Knowledge and understanding of electronic payments processing

3. Two years of banking experience

4. Electronic payment job specific certifications (e.g.: Accredited Automated Clearing House Professional - AAP)

5. Bilingual in Spanish preferred

Must be available to work a Monday through Friday, 10:30 am - 7:00 pm schedule.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
More Information on Truist
Truist operates in the Fintech industry. The company is located in Charlotte, NC. Truist was founded in 2019. It has 12339 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 413 open jobs at Truist, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Truist's full profileFind similar jobs