Job Description

We’re looking for a Payment Operations Analyst to join Procore’s Payment Operations team. In this role, you’ll have the unique opportunity to support a new product that will facilitate the movement of funds through our market-leading Financials Solution.

As a Payment Operations Analyst, you’ll work closely with all levels of our organization and become instrumental in helping guide our clients through the use of Procore Payments. Use your knowledge of payment flows and the desire to modernize the construction industry to help bring the payments product to life. Successful candidates will become subject matter experts on all things payment related within the construction industry and be expected to contribute to holiday coverage of the platform.

This position reports into the Head of Payments and will be based in Tampa, FL (hybrid model). We’re looking for someone to join us immediately.

What you’ll do: 

• Engage with customers and lead them through the application and onboarding process with our designated banking partner

• Serve as the main point of contact between customers and banking partners while tracking implementation progress and conducting all functional testing to ensure a seamless and timely onboarding experience

• Provide support to customers involving account setup, invoicing, payment processing, receipt of payment, the origination of funds, and lien waiver release

• Work cross functionally with customer success and product and technology to improve process efficiency and automation

• Maintain and reconcile all payment and processing systems while monitoring all customer payment activity and, resolve discrepancies in a timely manner

• Establish and cultivate relationships with customers and third-party service providers

• Perform due diligence in-line with established company guidelines and support the execution of compliance/payment-related audits

• Populate and publish metrics to demonstrate progress toward organizational goals

What we’re looking for: 

• 3+ years of payment processing or payment operations experience

• Familiarity with payment flows such as ACH, Wire, RTP, and check

• Highly proactive and detail-oriented individual with strong analytical, reconciliation, and problem-solving skills

• A clear communicator who can successfully interact with all levels of the organization and clients

• Team player who can still work independently and exhibit a strong work ethic and integrity

• Comfortable navigating an ambiguous environment while learning quickly and adapting to change

• Knowledge of the construction industry is highly desirable

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.