Partner Operations Analyst
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Responsibilities
- Support the channel sales team on Tier 1 issues including SFDC account management, opportunity assistance, and portal account creations
- Document and create knowledge repository for first-tier channel ops support
- Create and implement reporting and dashboards for the channel organization that focuses on improving efficiency, effectiveness, and productivity
- Support ad hoc reporting requests to support projects and company OKR’s
- Manage the operational aspect of newly created partner accounts and assignments/reassignments
- Assist in monthly comp reporting and clean up
- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
- Collaborate with Programs team to ensure notifications and reporting are in place for program compliance
- Maintain data integrity within customer records in Salesforce.com and other systems
- Monitor system adoption and data compliance and governance
Requirements
- Must have Channel experience
- BA/BS degree
- Demonstrated progressive relevant experience and an understanding of sales operations
- Strong analytical ability and able to prioritize multiple projects
- SFDC experience and knowledge of enterprise SaaS tools
- Excellent problem solving, project management, interpersonal and organizational skills
- SaaS and B2B experience preferred
- Interest in GitLab, and open source software
- You share our values and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
- Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
- Next, candidates will be invited to schedule a first interview with the Hiring Manager
- Next, candidates will be invited to interview with 2-5 teammates
- There may be a final executive interview for any IC role, there will be an executive interview for any Manager level role.
Additional details about our process can be found on our hiring page.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
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Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
