Part Time Associate Analyst at Khoros (Remote)

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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. The Khoros engagement platform comprises Online Community, Social Media Management and Digital Call Center Technology products. We enable social customer service, social support and social media marketing. We help teams to listen, respond and act on customer conversations - creating deep relationships and fostering brand loyalty and advocacy.
Khoros is looking for a Part-Time Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team's mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform's capabilities and help customers connect with the people they care about most. The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social performance metrics and social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.
This role will report to an Analyst and work closely with the professional services team to enable world-class social media measurement and reporting for Khoros customers.
  • Collecting, analyzing, and interpreting organic social media data to generate reports that succinctly summarize social media campaign performance and relevant insights
  • Collecting and analyzing information from multiple social media/digital data sources, ensuring data is reliable and accurate, using technical expertise to identify trends and insights that align with and inform customers' business goals
  • Responsible for downloading and analyzing raw data sets and transforming them into visually appealing reports that provide insight and context as to what the numbers mean for the customer's daily operations as well as long-term strategy
  • Analyzing trends and innovations in social media measurement models and tools
  • Working with both internal and external stakeholders to optimize reporting and insights based on customer needs
  • Facilitating and contributing to the development of new products delivered by Strategic Analytics Services at Khoros.

  • At least 3-5 years experience in communications, marketing, advertising, public relations or statistics.
  • Demonstrated experience in creating reports that transform raw social media/digital data into succinct, digestible and actionable reports for brands and/or agencies.
  • Experience using social listening tools to gather and analyze data to develop reports that address strategic marketing questions.
  • Passion for using data to solve complex challenges and an insatiable curiosity for understanding/explaining how social/digital media work.
  • Strong adaptability and ability to multi-task.
  • Excellent project management skills.
  • High level of proficiency in Microsoft PowerPoint and Excel.
  • Excellent attention to details and are highly organized.
  • Work efficiently, are dependable and have an entrepreneurial spirit.

At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • DockerFrameworks
    • ExpressFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • DomoAnalytics
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Khoros

How would you describe the company’s work-life balance?

Khoros has always offered a great work-life balance; because I know I’ll be able to take time off for any appointments, emergencies, or even occasional family events. I never have to worry that I’ll miss anything important or sacrifice my mental or physical health. Plus, the generous flexible time-off policy has allowed me to travel frequently.


Senior Content Designer

What does your typical day look like?

I typically have 1-4 customer syncs per day where we discuss platform questions, updates, strategy, and driving success within focused initiatives. Outside of customer meetings my day is focused on executive business review preparation and planning. My world revolves around helping customers achieve their goals and realize the value Khoros brings.


Customer Success Manager 2

How has your career grown since starting at the company?

I’ve been extremely fortunate my entire tenure at Khoros! Because I’ve had extremely supportive and career growth-driven Managers (and still do) who’ve made it a point to have open and honest conversations, I’ve been able to move from Sales Operations Analyst, to Senior Sales Operations Analyst and now Sales Operations Manager.


Sales Operations Manager

What is your vision for the company?

My vision for Khoros is that we become the most beloved and undisputed leader for enterprise organizations that invest in their digital customer engagement strategies as a strategic differentiator. By leveraging best-in-class digital engagement solutions, alongside award winning support, services, & partnerships, Khoros will continue to prosper.


Regional Vice President, Enterprise Sales

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Khoros organizes group volunteer events in cities where employees are based and encourages individuals to volunteer in their communities by providing 24 hrs paid volunteer time off each year.
Partners with Nonprofits
The Khoros Social Responsibility (KSR) Program provides nonprofits with free access to Khoros software and services, with an emphasis on those owned by or in direct service to underrepresented groups.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Khoros recognizes that a commitment to DE&I isn’t enough on its own — that commitment must become part of the company’s culture, from the C-suite to part-time staff. We strive to lead with our v
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
ERGs are voluntarily led by employees and allow those with commonalities to meet, support one another, and produce a particular outcome that helps improve the business and members’ job satisfaction.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Core coverage benefits such as medical, dental, and vision plans are active on day of hire. No waiting period or gap in coverage.
Life Insurance
Pet Insurance
With pet insurance, you can focus on getting your dog and cat the best care possible, instead of focusing on the cost of care. The insurance plan covers dogs, cats, birds, and exotic pets.
Wellness Programs
We offer employees $50 a month/ $600 a year into a reimbursement account for products and wellness activities, such as, Massage, Acupuncture, Health Spa Membership, Fitness Equipment, Gym Membership,
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family matters here. We offer 16 weeks of paid leave when welcoming a new child into your family through birth, adoption, or fostering including 8 weeks 100% paid baby bonding time.
Flexible Work Schedule
Remote Work Program
We offer our employees the flexibility to get things done wherever they are most comfortable. We know one size doesn’t fit all, so you can work from home or one of our amazing office locations!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
With our flexible time-off policy that doesn’t accrue, our employees are comfortable taking time when they need it, or even just want it!
Paid Volunteer Time
Khoros offers 24 hours of paid Volunteer Time Off (VTO) each year. This is a global benefit offered to both part and full time employees, allowing all Khorosians the opportunity to give back.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Recreational Clubs
Fitness Subsidies
We offer employees $50 a month/ $600 a year into a reimbursement account for products and wellness activities, such as, Massage, Acupuncture, Health Spa Membership, Fitness Equipment, Gym Memberships
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Khoros, we’re proud to have a company culture that celebrates team wins, offers learning opportunities and encourages growth. Our goal is to empower our teams to up skill and grow in ways that align with their personal goals, both here at Khoros and beyond.

We offer:
Full LinkedIn Learning access for all employees
Continual Learning Program
Quarterly Professional Development
Leading at Khoros
Art of Leadership certification program
Quarterly Leadership Development

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