JPMorgan Chase
Wilmington, NC

Operations & Reporting Analyst at JPMorgan Chase (Wilmington, NC)

| Wilmington, NC
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Job Description OPERATIONS & REPORTING ANALYST
As a reporting professional on our Digital Accessibility team, you'll collaborate closely with colleagues and management to manage the reporting and data management functions for our dashboard reporting and metric analytics across Consumer & Community Banking (CCB). You will draw on your strengths of being detail oriented, data driven, and able to manage competing priorities to produce meaningful and impactful reports that enable decision making and highlight progress, risks and issues across the programs. In addition to collaborating with your teammates, you'll communicate with stakeholders across the firm to work toward the best possible outcomes.
Key responsibilities include:
  • Leveraging data visualization tools such as Tableau, data transformation tools such as Alteryx, and data sources such as Jira, to build impactful dashboards and reporting for leadership and stakeholders
  • Structuring analytics to identify potential opportunities including the identification of the key measures
  • Conducting clear analysis, logical structuring, and creative problem solving on critical issues
  • Working with stakeholders on requirements for key business metrics, visualization, delivery and enabling actionable insights
  • Supporting the technology data strategy through the building of common product, business, and reference databases and automation
  • Collaborating with the product office and data teams and present recommendations on how to strategically solve problems and convey key messages using data visualization
  • Building relationships with technology management, internal users and external stakeholders
  • Communicating recommendations and status updates to impacted stakeholders ensuring data needs are being met

Qualifications include:
  • General understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1, Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement
  • 2-5 years of hands-on experience developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced environment (preferably financial services), including experience with Executive level reporting
  • Strong data visualization capabilities , including at least 2 years of experience in Tableau or similar tools to design and implement analytics
  • Advanced knowledge of Excel (pivot tables, charting, macros, calculations)
  • Experience with Jira: epic creation, writing queries, plan views, creating dashboards, and assisting with ensuring hygiene.
  • At least 2 years of experience in data sourcing, transformation and clean up, including use of data ETL tools such as Alteryx, Tableau Prep
  • Experience in data querying using API, ODBS connections, Access DB and Excel VBA
  • Practical understanding of Software Development, Agile, DevOps, Site Reliability Engineering and related tools, Jira, Kanban Board
  • Understanding of business domain concepts including finance and expense management, product management, and organizational effectiveness a plus.
  • Strong influencer and team player.
  • Strong written and verbal communication skills.
  • Proven ability in working autonomously, embracing ambiguity, adapting to shifting priorities and navigating through change positively
  • Demonstrated experience with partnering across teams to deliver on desired outcomes
  • Experience working with high-performing teams in complex program execution or product delivery

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AWS (Amazon Web Services)Frameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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