Operations Analyst at CNA

| Chicago, IL
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Job Summary
Under broad supervision analyzes business and other data for operations projects.
Essential Duties & Responsibilities
  1. Performs a combination of duties in accordance with departmental guidelines:
  2. Uses problem solving and decision making to document and analyze operational and/or other data which may include staffing allocation work distribution budget compliance and/or operations goals.
  3. Develops and uses work management tools and analyzes database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews.
  4. Develops the scope proposals and details of project plans.
  5. May collaborate in the development and implementation of training plans and coordinates implementaion to end users.
  6. Utilizes business acumen and industry knowledge to identify issues that impact service provision and may make recommendations to management.
  7. Accountable for preparing and submitting project status and other reports to management.
  8. May plan organize and manage system testing.
  9. Collaborates with other departments or may provide technical assistance to others within the department.

Reporting Relationship
Typically Manager or above
Skills Knowledge and Abilities
  1. Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry.
  2. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
  3. Strong analytical and problem solving skills.
  4. Strong client and team interpersonal skills with the ablity to effectively interact with all internal and external business partners.
  5. Effective verbal and written communication skills with the ability to convey technical and business information in a clear concise and effective manner.
  6. Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people costs and quality of service.
  7. Ability to work independently as well as in a team environment.
  8. Knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems including database and operating systems.

Education and Experience
  1. Bachelor's Degree or equivalent work experience and completion of applicable professional designations.
  2. Minimum two years related experience including previous project experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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