Operations Analyst
About the company
We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we are the team solving this problem every single day for millions of patients across the country.
Covera Health is transforming how quality health care is measured and delivered. We are starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of insured individuals in the US, the opportunity to transform radiology and, in turn, improve patient care across the globe is in front of us.
Headquartered in New York City, Covera Health closed a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries.
About the role
As an Operations Analyst you’ll join a small focused group of analytical thinkers as part of the Operational Excellence team -- helping to implement, support, and enhance operational processes. In this role, you will work closely with Operations as well as Engineering and AI to a) Execute routine technical & operational tasks required to make our program work and b) Support improvements to our processes by analyzing problems, writing requirements, and coordinating cross-team efforts.
You will be expected to:
- Execute and monitor day-to-day operational support activities (i.e. pipeline monitoring, worklist creation, code refreshes)
- Identify, escalate, and assist in the resolution of technical and operational issues
- Gather, organize, and synthesize data to assist in troubleshooting issues and operational decision making
- Develop, share, and keep up-to-date documentation of procedures and business processes including but not limited to; process documentation, business rules, best practices, requirements, etc.
- Apply knowledge of operational processes and systems to analyze impacts of change, and produce content to drive change forward including process flows, data diagrams, and value streams
- Assist team with planning and execution of routine operations and special projects
- Communicate information to relevant stakeholders to increase transparency and efficiency across teams
- Contribute to Operational Excellence mindset at Covera through contributing ideas for continuous improvement
Requirements
- BS or BA required
- Strong problem solving skills and attention to detail
- Strong written and oral communicate with excellent ability to work in a team environment
- Practiced analytical thinker (i.e. ability to identify cause and effect relationships through information gathering and analysis to draw meaningful conclusions)
- Exposure to SQL and python with basic knowledge and skills a plus. If no direct experience or knowledge, candidate must have a desire and willingness to learn.
- Ability and willingness to learn effective process mapping and defect tracking
- Exhibit superior personal time management skills and organizational skills
- Natural sense of urgency and passion for getting results
Benefits
You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic Slack channels, and more!