Operations Analyst, Small Business at CNA

| Lake Mary | Hybrid
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Job Summary
Under broad supervision analyzes business and other data for operations projects.
Essential Duties & Responsibilities
  1. Performs a combination of duties in accordance with departmental guidelines:
  2. Uses problem solving and decision making to document and analyze operational and/or other data which may include staffing allocation work distribution budget compliance and/or operations goals.
  3. Develops and uses work management tools and analyzes database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews.
  4. Develops the scope proposals and details of project plans.
  5. May collaborate in the development and implementation of training plans and coordinates implementaion to end users.
  6. Utilizes business acumen and industry knowledge to identify issues that impact service provision and may make recommendations to management.
  7. Accountable for preparing and submitting project status and other reports to management.
  8. May plan organize and manage system testing.
  9. Collaborates with other departments or may provide technical assistance to others within the department.

Reporting Relationship
Typically Manager or above
Skills Knowledge and Abilities
  1. Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry.
  2. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
  3. Strong analytical and problem solving skills.
  4. Strong client and team interpersonal skills with the ablity to effectively interact with all internal and external business partners.
  5. Effective verbal and written communication skills with the ability to convey technical and business information in a clear concise and effective manner.
  6. Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people costs and quality of service.
  7. Ability to work independently as well as in a team environment.
  8. Knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems including database and operating systems.

Education and Experience
  1. Bachelor's Degree or equivalent work experience and completion of applicable professional designations.
  2. Minimum two years related experience including previous project experience.

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Technology we use

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclusion.

Lisa Smith

Architecture Senior Specialist

What's the biggest problem your team is solving?

A primary focus of my team is reducing the time-to-market associated with machine learning models. By leveraging cutting-edge cloud services and streamlining processes, we’re enhancing the model development lifecycle. That enhancement allows us to use efficient, effective predictive analytics when making business decisions.

Ryan Gulden

Senior AI/ML Engineer

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