Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

100% Remote

Responsibilities include:

• Build and maintain products in the system of record (STAR)
• Develop queries and processes to streamline product build, maintenance, and quality assurance
• Research and document existing and associated processes as well up and downstream consumers of product data

Qualifications

• Associate's degree preferred
• 2 years of administrative and/or customer service experience required; sales support experience preferred
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint) required
• Verbal communication skills
• Organization and time management
• Attention to detail
• Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)
• Some SQL experience
• Dependable and adaptable to operate within a fast-paced work environment

Desired Skills:

• Strong intellectual curiosity and affinity for data exploration and problem solving
• Self-driven learning, especially with technical skills
• Process oriented
• Robust Excel skills with the ability to manipulate large data sets into easy-to-digest outputs shared with stakeholders
• Self-motivated, highly collaborative, and results oriented
• Analytical and organized with sharp attention to detail

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Job Locations US-TN-Memphis

ID 2022-2712

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp