Operational Risk Sr Analyst at Citi (Dallas, TX)

| Dallas-Fort Worth, TX
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The Operational Risk Sr Analyst is a seasoned professional role within Citi's Consumer Business Operations Risk and Control (CBORC) organization. This role is within the Consumer Third Party Risk Oversight (CTPRO) team and is titled as a Third Party Risk Analyst (TPRA). The TPRA is responsible for various risk and control monitoring processes related to third parties. The TPRA is focused on analyzing data from various due diligence evaluations, monitoring resolution of third party Issues (Follow-Up items, iCAPs, Supplier Complaints, etc.), acting as a SME and key resource for ensuring Third Parties, Business Activity Owners (BAOs), and other key stakeholders are compliant with the Third Party Risk Management Policy and Citi Supplier Standards (and other applicable Policies) by providing guidance and assistance with completion of Third Party Utility (TPU) tasks, Gap Dispositions, third party/BAO questions and support to their internal Peers, as needed.
Responsibilities: The Third Party Risk Analyst is responsible to:
  • Manage third party Control Activity Review (CAR) process by analyzing third party risk information and data for various due diligence tests as required by TPRAP/RTR requirements, and internal procedures.
  • Review, assess and act on results of third party assessments/controls (e.g. IS, CoB, Data Privacy, Export, Credit Risk, Country Risk, Financial Evaluations).
  • Partner with the TPU, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the TPU. Ensure gap remediation of any outstanding or overdue activities.
  • Develop, document and update Citi's Third Party Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans.
  • Engage the Third Party and Business to monitor and report supplier complaints, complaint escalations and issues (e.g. negative media reports, supplier complaint logs, etc.).
  • Collaborate with the Issues Management team during the implementation, follow-up and closure processes for Issue Management/iCAPs.
  • Assess and escalate any third party issues identified.
  • Support the production and maintenance of Third Party business monitoring metrics/scorecards and performance monitoring. Support includes creating scorecards based on service levels outlined in the third party contract, validation of source data, distribution and reporting of scorecards, completion and maintenance of SLA PMA tool, and remediation of any gap dispositions tied to scorecards.
  • Maintains third party systems of record - CASP+, TPORT and any/all other databases or tools (inputs supplier information timely, accurately, and completely).
  • As appropriate, interact with broader team and Third Party community to share best practices and coordinate services.
  • Partner, as appropriate, with Procurement and BAO(s) to ensure all contract documents in Citi's Contract Management System (eSourcing) are complete, up-to-date and accurate. Engage BAO(s) prior to contract expiration to ensure contracts are renewed on a timely basis.
  • Provide polished content for CBORC CTPRO's various stakeholder/executive communications and decks.
Preferred Qualifications:
  • Preferred Candidate has 3+ years of relevant experience in one or more of the following areas: Compliance, Risk and Control or supplier/third party management.
  • Strong written and verbal communication skills. Must have the ability to articulate complex and sensitive issues to management, Business Activity Owners, Third Parties, and internal stakeholders.
  • Ideal candidate will have experience leading cross functional meetings and discussions.
  • Strong candidates should display high level of attention to detail and ability to break down complex problems to drive solutions.
  • Follow written policies/procedures, as well as assist with procedure enhancements as required.
  • Ability to exercise sound, timely and independent judgment; yet recognize when engaging others and escalation is critical.
  • Must be able to manage multiple deliverables/tasks/project at any given time and comfortable shifting work as priorities change.
  • Must be responsive, professional, and supportive to the business activity owners/partners, Manager, key stakeholders, and Supplier(s).
  • Prior user acceptance and other systems testing experience preferred.
  • Proficiency with Microsoft Office products critical to the role.


Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1015 open jobs at Citi, click here.
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