Job Description:
The Operational Performance Analyst will deliver accurate and comprehensive data, reporting, and communication to drive fact-based decisions across strategic programs, governance reporting, and Estate Management. The role serves to provide actionable insights to inform and ensure the Stability, Resiliency, Supportability, Performance & Capacity, and Recoverability of CSWE systems for our customers and clients. You will serve as a trusted advisor to business and technology partners across the organizations under the purview of CSWE TI. You will be responsible for supporting transparency to the $1B of application hosting infrastructure by providing analytics, engaging in communications with Senior Leaders, Application Owners, Service Delivery Managers and Engineers, showcasing various facets that impact hosting infrastructure - cost, volume, currency, and risk. The function also involves partnering in transformation strategies, identifying optimization opportunities, driving governance and risk management by overseeing key metrics and service levels, demand planning, y-o-y volume reduction and infrastructure hygiene.
Responsibilities:

• Compilation and analysis of infrastructure volume plan/projections and costs to provide senior leadership actionable insight related to currency, risk, and value
• Understand and articulate the broad connection of infrastructure attributes to various risk factors, business expectations, and customer experience
• Improve the quality of reference data in System of Record and reconcile/interpret data across multiple systems to drive out key metrics, govern Enterprise views, measurements, trends, and discrepancies, etc.
• Work with Production Support Executives, SDMs, Chief Engineers and CIO partners to drive out volume reduction commitments (as portfolios transform to new technologies) and manage progress/risks/issues monthly.
• Work with key partners to analyze cost savings potential for business impacting initiatives and projects.

Required Skills:

• Strong communication skills with the ability to simplify complex topics
• Organized, result-driven and able to work on multiple tasks with limited supervision
• Intellectually curious with a desire to understand the details and an ability to assemble a holistic, compelling view
• Excellent verbal & written communication skills, ability to communicate, resolve issues and work across organizations. Able to create and present executive level reports
• Knowledge of bank's financial concepts, such as TCOA, direct expense, hard/soft saves
• Experience in GT&O application hosting volume forecasting and knowledge of TCOA financial processe
• Advanced analytical skills and data mining tool experience capable of translating analytics into fact-based stories and potential opportunities - dive into details as well as summarize findings to senior leadership
• Background or knowledge of infrastructure products, service delivery and lifecycle management
• Ability to identify and drive opportunities to support process excellence - simplify, automate, and improve
• Comfort with ambiguity; flexible and able to navigate a changing organization and changing landscape of tools
• Strong Excel/PowerPoint knowledge, particularly advanced Excel functions (pivots, vlookup, etc.)

Desired Skills:

• Knowledge of Excel Macro/VB functionality (e.g. creation of Dashboards
• Knowledge of tools such as ComIT (Essbase), Apptio, Tableau Reportin
• Knowledge of data and financial modeling
• Sharepoint site creation and maintenance
• Strong knowledge of IT infrastructure including emerging trends

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:
1st shift (United States of America)
Hours Per Week:
40
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