Operational Performance Analyst, Core Technology Infrastructure (Charlotte, NC)

| Charlotte, NC
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Job Description:
The Operational Performance Analyst will deliver accurate and comprehensive data, reporting, and communication to drive fact-based decisions across strategic programs, governance reporting, and Estate Management. The role serves to provide actionable insights to inform and ensure the Stability, Resiliency, Supportability, Performance & Capacity, and Recoverability of CSWE systems for our customers and clients. You will serve as a trusted advisor to business and technology partners across the organizations under the purview of CSWE TI. You will be responsible for supporting transparency to the $1B of application hosting infrastructure by providing analytics, engaging in communications with Senior Leaders, Application Owners, Service Delivery Managers and Engineers, showcasing various facets that impact hosting infrastructure - cost, volume, currency, and risk. The function also involves partnering in transformation strategies, identifying optimization opportunities, driving governance and risk management by overseeing key metrics and service levels, demand planning, y-o-y volume reduction and infrastructure hygiene.
  • Compilation and analysis of infrastructure volume plan/projections and costs to provide senior leadership actionable insight related to currency, risk, and value
  • Understand and articulate the broad connection of infrastructure attributes to various risk factors, business expectations, and customer experience
  • Improve the quality of reference data in System of Record and reconcile/interpret data across multiple systems to drive out key metrics, govern Enterprise views, measurements, trends, and discrepancies, etc.
  • Work with Production Support Executives, SDMs, Chief Engineers and CIO partners to drive out volume reduction commitments (as portfolios transform to new technologies) and manage progress/risks/issues monthly.
  • Work with key partners to analyze cost savings potential for business impacting initiatives and projects.

Required Skills:
  • Strong communication skills with the ability to simplify complex topics
  • Organized, result-driven and able to work on multiple tasks with limited supervision
  • Intellectually curious with a desire to understand the details and an ability to assemble a holistic, compelling view
  • Excellent verbal & written communication skills, ability to communicate, resolve issues and work across organizations. Able to create and present executive level reports
  • Knowledge of bank's financial concepts, such as TCOA, direct expense, hard/soft saves
  • Experience in GT&O application hosting volume forecasting and knowledge of TCOA financial processe
  • Advanced analytical skills and data mining tool experience capable of translating analytics into fact-based stories and potential opportunities - dive into details as well as summarize findings to senior leadership
  • Background or knowledge of infrastructure products, service delivery and lifecycle management
  • Ability to identify and drive opportunities to support process excellence - simplify, automate, and improve
  • Comfort with ambiguity; flexible and able to navigate a changing organization and changing landscape of tools
  • Strong Excel/PowerPoint knowledge, particularly advanced Excel functions (pivots, vlookup, etc.)

Desired Skills:
  • Knowledge of Excel Macro/VB functionality (e.g. creation of Dashboards
  • Knowledge of tools such as ComIT (Essbase), Apptio, Tableau Reportin
  • Knowledge of data and financial modeling
  • Sharepoint site creation and maintenance
  • Strong knowledge of IT infrastructure including emerging trends

Technology Infrastructure Organization:
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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