Helping the Everyday Consumer Build Financial Health 

OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500™, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.

OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

What you get to do: 

• Reporting to our Operational Risk Resolutions Manager, you will lead the charge on resolving compliance and business issues by assessing and instilling preventative measures, performing root cause analysis and sizing the affected population, designing and launching a prospective solution (manual or automated), and remediating affected customers. Ensure appropriate root cause analysis, accurate customer remediation, and effective go-forward controls (preventative and detective).
• Redesign, standardize, and improve our processes to increase loan conversion rates and reduce compliance risk. Lead with a "Customer First" mentality to improve our customer experience in the process.
• Grow and cultivate company relationships by working with cross-departmental leaders, for example, by working with product and tech teams to identify and fix bugs within the system. You will work with every team in the company.
• Work with the Operational Excellence team to create a governance framework and repository of policies, procedures, and controls that protect our business from compliance exposure.
• Facilitate end-to-end exam management that includes understanding the engagement and scope of the exam, providing self-identification, assisting with sample requests, and challenging the findings for customer remediation.
• Analyze data from corrective action reports, complaints, and compliance findings to present company risk trends to the senior leadership team.

What you will bring to the team:

• 1+ years general work experience in an office environment.
• 1+ years experience reviewing sensitive information (customer documents, banking information), navigate and review customer accounts, notate findings, track information and report / raise important results and issues
• Review operational processes to identify/assess risk to our organization
• Work with partners in building controls that mitigate risk
• Demonstrate research skills, responding to questions and potential legal and compliance issues or gaps, troubleshooting and drawing to a conclusion
• Question status quo, provide credible challenge, demonstrate flexable thinking to multiple and varying situations
• Familiarity with federal regulations under which OppFi operates; the Fair Credit Reporting Act (FCRA), and the Unfair, Deceptive, or Abusive Acts or Practices Act (UDAAP), Equal Credit Opportunity Act (ECOA), Truth in Lending Act (TILA), Fair Lending, Service members Civil Relief Act (SCRA), and others
• Eagerly solicit and implement feedback to improve work products and methods
• Collaborative team effort mentality and ability to foster cross-departmental relationships

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience that allows you to define your career and purpose with us. New team members go through orientation, shadow programs, a new hire lunch with our CEO, Jared Kaplan, and can participate in different company culture events focused on diversity, equity, and inclusion. Our team has designed programs to make you feel welcome and part of our team during your first year and beyond.

• Define the mission (days 1-30): You will understand our company mission, values, and vision, and how your role at OppFi plays a part in that. 

• Define your goals (months 1-3): You will be able to understand your role expectations and identify goals with your manager and mentor(s) to fulfill those expectations. 

• Define your belonging (months 3-6): You will understand OppFis’ culture and have opportunities to engage with and impact that culture. Business Resource Groups and other programs are offered to help with community connection both virtually and in-person. 

• Define your journey (6 months - 1 year): You will feel confident in your abilities to execute in your role and know the next step you will take to develop your career. 

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual. 

EEOC Statement: 

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]. 

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/