Orchard is transforming the way people buy and sell their homes.

Mortgage Quality Control Analyst/Auditor

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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 700 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role
Orchard is looking for a Mortgage Quality Control Analyst/ Auditor to perform Pre-Fund Quality Control (PFQC) review of residential loans for compliance, credit re-underwriting, data integrity, and fraud misrepresentation; ensuring investor’s guidelines are met. For Post-closing Quality Control (PCQC), working with 3rd party Vendor and Operations to ensure all deficiencies are communicated and addressed. Works closely with Management to ensure file reviews are accurate and service level agreements (SLAs) are met. The primary responsibility is to ensure all loans are compliant, and properly underwritten (and closed), as defined by current FNMA/ FHLMC, FHA, VA, investor, internal, and regulatory guidelines.

This is a full time role that will report into the Director of Compliance and be based out of our growing Austin, TX office with the option to be remote.
What You’ll Do Here
  • Responsible for completing daily minimum required files based on business need per day and meeting quality standards
  • Responsible for accurate and timely audit of all residential loan files selected for discretionary, target, and random audits. The audit is conducted prior to closing, ensuring the loan meets FNMA, FHLMC, FHA, VA, Investor, and Industry guideline requirements.
  • Validates cures and reviews responses from responsible parties
  • Performs Pre-Funding audits, including re-underwriting mortgage loan files for consistency and compliance to ensure loans are within agency, investor, and internal guidelines
  • Determining the rating of deficiencies found in the loan file
  • Communicates all post-closing findings from 3rd party Vendor to operations
  • Prevention and/or misrepresentation issues are properly addressed, cleared, and/or escalated
  • Performs written communication to responsible parties to include finding analysis, conclusion, and recommended actions
  • Upholds proficiency in loan policies, products, procedure manuals, and investor guidelines (FNMA, FHLMC, VA, FHA, and Jumbo) and other correspondent investors.
  • Reviews and analyzes credit, appraisal, title, and complex income documentation
  • Confirms files meet all agency guideline requirements to produce an acceptable audit review

We’d Love to Hear From You if You Have

  • Minimum 5 years previous experience in mortgage QC, including experience with
    conventional, jumbo, non-QM, and government loans
  • Previous experience in reviewing and analyzing mortgage credit packages, AUS findings, and
    calculating loan ratios and variables
  • Prior working knowledge and experience in the calculation and verification of income and assets,
    evaluation of credit reports, purchase contracts, appraisals, title commitments, and other pertinent
    loan documentation
  • Strong underwriting experience preferred
  • Demonstrated knowledge and application of consumer protection laws and regulations
  • Experience conducting compliance monitoring and testing
  • Excellent written and verbal communication skills with customer support and service orientation
  • Ability to work cooperatively and professionally in a fast-paced production environment
  • Strong attention to detail with organization skills including the ability to prioritize and work well under time constraints to meet
    deadlines (must be able to handle heavy workloads during peak periods)
  • Strong working knowledge and use of Microsoft Office Suite, including Word and Excel and knowledge of audit software Insight and LOS BytePro preferred
Why Orchard
We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.9 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:
  • Equity participation
  • Flexible PTO
  • Up to 18 weeks of paid family leave
  • Employee discount on Orchard’s service

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

What are Orchard Perks + Benefits

Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications

An Insider's view of Orchard

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.



What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.


Marketing & Product

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.


Sales Operations

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