Mgr II - Platform Analytics at The Walt Disney Company (Orlando, FL)

| Orlando, FL | Hybrid
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"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?
The Customer Engagement (CE) team delivers powerful customer experiences across marketing touchpoints by using data and tools to bring marketing to life. The Sr. Data Scientist will report to the Manager, CE Advanced Analytics, who leads both the Advanced Analytics and Business Intelligence functions within the Customer Engagement - Direct Channel organization.
This Data Science-focused role on the CE Advanced Analytics team consists of the following functions: Developing analyses, predictive models, self-service end-user tools, dashboards and workflows demonstrating Machine Learning algorithms, and innovative technologies such as Snowflake, Dataiku, and Tableau. This role will also work with multi-functional partners to showcase insights while recommending applications that advance CE Marketing and Audience strategies. This role will also lead the development of plans, communications, and timelines for individual projects using the Agile framework. Additionally, this role is encouraged to mentor and guide fellow cast members through data understanding, the use of statistical methods and advanced ML concepts.
You Will:
  • Build predictive models on guest behavior; examples include: likelihood to purchase, likelihood to engage with a marketing message, or estimating spend
  • Design and conduct statistical experiments (ex. A/B testing) to measure the efficiency of our audiences
  • Mine for insights by using exploratory data analysis or interpreting model results
  • Develop self-service end-user tools and dashboards to help partners understand audience behavior, audience performance and contactibility
  • Work with cross-functional partners to find efficiencies, understand requirements and goals, deliver optimal products, and implement.
  • Find opportunities to develop or use analytics to meet a business objective
  • Work with technical partners to source new data or resolve issues with existing data
  • Showcase insights and educate partners on developed products, which highlight advancing CE strategies and contributing.
  • Develop plans and timelines for individual projects by working in agile framework to deliver work products in sprints. Leverage tools such as Jira and Airtable to track and catalog work, and communicate progress to direct leadership.
  • Mentor cast that perform supporting tasks.

You Will Have:
We are looking for demonstrated experience applying data science modeling techniques and proper statistical testing methodology to guest behavior (resorts, cruises, theme park tickets, merchandise) and Marketing engagement. We desire someone who is comfortable planning, researching, and creating solutions.
  • 5+ years of experience using programming languages (Python or R preferred) to build predictive models and to conduct statistical testing with sound experimental design
  • 5+ years of experience using SQL (Teradata, Hive, or Snowflake)
  • 5+ years of experience with Machine Learning algorithms and statistical methods including classification models such as logistic regression and decision trees, and segmentation models such as clustering and scoring.
  • Experience using Machine Learning platforms such as Dataiku, DataRobot, or Databricks
  • Experience communicating technical work to non-technical partners

  • Experience using the following machine learning libraries: Scikit-Learn, MLLib, or
  • Experience using Tableau, Microsoft Power BI, or Qlik

  • Bachelor's degree in Data Science, Statistics, or similar degree

Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at
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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with nonprofits
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K) matching
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days

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