Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is embarking on an MDM transformation journey and the Data & Analytics organization is looking to build a strong Data & Analytics capability aimed core to the foundation of the MDM platform. As part of this effort, the team is serving as the core hub of knowledge on MDM, Intelligent Data, Analytics and data solutions, and successfully executing and managing core transformations. We are looking for a talented and driven individual to accelerate our efforts and be a major part of our data-centric culture. The MDM Delivery Lead is responsible for developing and managing the delivery of MDM programs. Top candidates will have excellent business engagement skills, customer service, excellent problem-solving, strong project management skills, and strong design thinking capabilities in delivering Intelligent Data, Analytics and Master Data solutions. The candidate will be required to partner with the IDC teams, business teams in EMEA & APJ, IT transformation team, Data & Analytics team, Infra & Security teams, and Dev Ops teams.

 The Team

This growing team is focused on Enterprise Master Data Standards and Governance. The goal of this organization is to build a culture of independence and innovation while working and winning as a team.

 What you get to do in this role:

• Partner with BI and application teams to deliver high quality MDM programs and ongoing master data needs for the organization
• Lead a team of MDM developers to create new master data domains
• Be responsible for troubleshooting data issues and conducting root cause analysis when MDM data is in question
• Maintain an in-depth understanding of the functionality of all MDM system hardware and software
• Work closely with the team and any services/system integration vendors on successful release management.
• Collaborate with architects and other BI teams to deliver projects
• Establish delivery and communication strategy milestones, ownership and drive successful execution
• Proactive monitoring of delivery activities, including active stakeholder management, and assuring collective delivery excellence
• Ensure excellent quality of deliverables and high customer satisfaction
• Provide rapid response, manage and drive production and delivery issues and risks to resolution and implement preventative action
• Assist with providing regular delivery updates and communication

Qualifications

To be successful in this role, we need someone who has:

• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields
• 10+ years of experience in managing and delivering business or IT projects
• 10+ years of relevant work experience (Finance, Sales systems and applications, Data Management and Data analytics)
• Experience in the full lifecycle of Data, Analytics and MDM solutions.
• 5+ years of experience working on MDM tools
• Experience in ad-hoc data analysis, solution design, reporting & dashboard development
• Practical and proven experience with technologies and frameworks in the area of Master Data Management, Analytics & Data Migration
• Learning from experience to improve performance
• Strong commitment to customer satisfaction
• Demonstrated commitment and achievement to delivery excellence
• Experience working with large multi-disciplinary teams to deliver business outcomes
• Successful experience working independently and in teams
• Ability to rapidly grasp processes and identify potential solutions
• Excellent analytical and problem-solving skills
• Excellent facilitation skills
• Ability to meet deadlines

Desired Skills

Leadership

• Highest personal and professional integrity and strong work ethics
• Ability to articulate vision of transformation efforts and a sense of mission
• Willingness to take change and provide direction
• Results orientation, willingness to commit to a direction and drive operations to completion
• Demonstrated ability to manage adversity and challenging situations

Relationship Management

• Ability to manage senior relationships across all the Business and Functional areas
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
• Collaborative team player orientation towards work relationships, strong culture awareness
• Project Oversight and Decisioning
• Highly developed skills in priority setting and alignment of project priorities with Departmental strategy
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.