JPMorgan Chase
Chicago, IL

Market Research Manager - Consumer Insights (Travel & Loyalty) at JPMorgan Chase

| Chicago, IL
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Job Description Join an innovative Insights team and help us reimagine the travel and loyalty space for our customers.
We are looking for a creative and resourceful individual with strong research skills and leadership experience to join our Insights Center of Excellence. We are seeking a candidate who is a sound strategic thinker with a passion for research and consumer insights. The candidate must be focused on the consumer or client, be driven by intellectual curiosity, have an ability to influence others, balance multiple workstreams and have a desire to deliver a high performing work product in a fast-paced environment.
As an ideal candidate, you contribute a deep subject matter expertise within a particular research area and a broad skillset spanning a range of research methodologies, including quantitative, qualitative, generative and evaluative. You are a self starter are comfortable working with shifting directives and ambiguity.
You will be responsible for scoping and crafting research strategy, designing and conducting research, and delivering actionable insights for a variety of projects. Leading with empathy and customer-centricity, you will work closely with product and marketing partners and senior business executives in a fast-paced, dynamic, and ever-evolving environment.
Key Responsibilities
  • Quickly understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
  • Develop ambitious yet realistic research strategies and proposals
  • Select and manage research vendors to conduct research initiatives on time and budget
  • Manage multiple projects and workstreams concurrently
  • Synthesize research findings and create relevant, revealing, and inspiring reporting
  • Prepare presentation materials for senior management
  • Deliver recommendations with confidence and consideration for diverse stakeholders
  • Champion the voice of the customer within the business and across functions
  • Play an active role, contribute to strategy discussions
  • Serve as trusted advisor with business leads
  • Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
  • Identify and documents best practices, and drives implementation
  • Strong communication, interpersonal, and project management skills

Qualifications:
  • 7-10+ years of experience in market/consumer research
  • Independent and self-motivated, able to create structure and direction out of ambiguity
  • Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
  • Capable of synthesizing large amounts of data and information to develop strategic conclusions
  • Intellectually curious with interest in knowledge gathering and problem solving
  • Analytical and conceptual thinking; ability to understand systems and processes
  • Proactively seeks guidance, clarification and feedback from others
  • BA/BS degree required

Preferred
  • Master's degree in Marketing Research or related field a plus
  • Experience with Financial Services

Location
  • Wilmington, DE preferred; Chicago, IL, Columbus OH

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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