Manager, Sports & Digital Customer Analytics

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Job Description
Caesars Sportsbook & Casino represents online businesses spanning casino and sports betting across a variety of brands. The Digital Business Intelligence Manager in the Analytics team will partner with Sports & Digital stakeholders to drive customer acquisition, analyze offer performance, identify industry trends, segment our customer database, and perform ad-hoc analysis and create standardized reporting in support of the operations. The ideal candidate will help identify opportunities to grow these business units and work with clients to implement findings and best practices. Your focus will be on three fronts:

  1. Drive performance of the Analytics team; support the Sports and Digital teams in making strong, data-driven decisions
  2. Interpret business performance and recommend changes to strategy, partnering with Sports and Digital leaders to grow customer database and drive profitability
  3. Develop a team of Analytics professionals to become critical thinkers capable of becoming future leaders within the Analytics organization


This is a highly visible role and relationship building is a key component to success. A strong candidate should be a highly analytical, strong communicator with supervisory experience. The ability to run your own analyses while also guiding, training and supporting your team is a necessary skill. A degree of technical expertise (SQL, Excel, Power BI, Snowflake) will enable you to guide the team in the automation and continuation of existing processes, while ensuring the highest possible efficiency. Strong presentation skills, an aptitude for condensing large amounts of data into a meaningful story, and the ability to share insights & recommendations to influence decision making at the highest level of the organization are critical to success.
PRIMARY RESPONSIBILITIES
[Analysis/Interpretation]
Serve as a primary point of contact for Sports and Digital teams for analysis of offer performance and customer behavior. Provide strategic insights, analyze standard reports, and conduct in-depth analysis to formulate insights into business performance. Partner with clients to develop robust testing plan and evaluate results. Communicate conclusions, implications, and recommendations in a concise fashion to relevant clients.
[Stakeholder Management]
Partner with sports and digital leaders to provide analytic input to decisions and evaluation of business performance. Develop relationships to ensure an analytic approach is taken in evaluating strategic business decisions. Clearly communicate findings to key stakeholders and keep them informed of changes that may impact operations. Serve as valued thought partner to senior leadership.
[Prioritization/Time Management]
Must manage multiple projects and deadlines simultaneously, proactively identify opportunities to improve analysis, and maintain positive employee morale. Allocate resources and prioritize projects to balance the support of broad initiatives, recurring reports and ad-hoc analysis, while prioritizing the most impactful areas of opportunity for the financial well-being of the company.
[Leadership/Mentorship]
Serve as a visible leader for the entire Analytics department. Develop critical thinking skills among analysts and train direct reports on new software, capabilities, and analytical techniques. Leverage team members across the Analytics department to provide additional context to analyses and develop holistic approach to problem solving from team members. Help team members grow into future leaders through training, mentoring, and development projects/opportunities.
REQUIREMENTS

  • Expert quantitative and analytic skills with demonstrated success in analytic roles, including (but not exclusive to) financial analysis, consulting, IT, statistical analytics, forecasting, marketing studies, and optimization analysis
  • Demonstrated success working with large data sets, developing tools for streamlined analysis, and creating reports that succinctly summarize complex concepts
  • Ability to communicate all analyses, findings, conclusions, and recommendations to key stakeholders across the enterprise; actively assist in the implementation of new initiatives
  • Manage team of Analytics professionals to provide insights into marketing effectiveness; develop team members into future leaders within the Analytics organization
  • Experience with analytic tools and software such as SQL, SAS, Power BI, and Excel
  • Bachelor's degree with 5+ years work experience
  • MBA or other advanced degree preferred


QUALIFICATIONS

  • Must possess strong interpersonal, communication and consensus building skills; willingness to develop key relationships across the organization and present findings to Senior Management Team and other company leadership
  • Must serve as a though-leader within the organization, and allocate resources strategically based on biggest needs and opportunities to create greatest incremental value
  • Must be able to work in a deadline oriented environment, ensuring decisions and management communication is occurring in a timely fashion
  • Must be able to manage competing tasks from multiple stakeholders and prioritize in accordance with strategic objectives for the organization
  • Must possess strong leadership and motivational skills, and be able to successfully manage a team of intelligent, focused and career-minded individuals
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Online gaming/sports industry experience strongly preferred but not required
  • Extensive background with customer relationship management preferred


About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Greensboro, NC
Hartford, CT
Houston, TX
Indianapolis, IN
Jacksonville, FL
Las Vegas, NV
Memphis, TN
Miami, FL
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Orlando, FL
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, OR
Raleigh-Durham, NC
Reno, NV
Rochester, NY
San Antonio, TX
Seattle, WA
Spokane, WA
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Washington DC
Wilmington, NC

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