Manager, Services Partner Management at Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.Job Description
The Manager, Services Partner Management is responsible for leading Zscaler’s Professional Services partner management strategy and team. This role will be responsible for growing services revenue and capabilities through our partners. Responsible for leading enablement, training, and deal level management support within partners. The successful candidate will have expert level knowledge of GTM channel/partner services initiatives for new and existing partners and related metrics associated with partner performance, NPS, and CSAT.
Develop and lead a team of Services Partner Managers globally.
Define and execute effective partner GTM strategy for Zscaler’s Professional Services offerings.
Build and maintain effective relationships within partners at all levels of the organization.
Collaborate with internal organizations leadership and teams to ensure alignment with partner related services objectives.
Develop reporting and metrics necessary to to track and present performance data and relevant information.
Responsible for developing training and enablement resources and programs for partners.
Leads QBR process for partners related to compliance, performance, and strategic objectives.
Analyze Partner performance and customer NPS & CSAT scores to identify trends and corresponding action plans
Minimum 5 years experience in partner services sales management/leadership role.
Experience with networking and security technologies professional services offerings.
Strong understanding of and demonstrated experience with partner enablement and training programs and initiatives.
Demonstrated experience growing services revenue through partners.
Experience identifying and starting relationships with new partners.
Ability to expand presence and grow revenue and capabilities
within existing partners.
Minimum BS/BA Business, Engineering, CS, MIS or related.
All your information will be kept confidential according to EEO guidelines.
What You Can Expect From Us:
- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.