Manager, Operations Analytics & Insights

Description

JOB SUMMARY:

The Manager will identify, analyze, evaluate, and champion new analytical strategies and initiatives that will deliver significant improvements to Operations and foster a customer-centric culture at Southern Company Gas. The Manager will partner with leadership in all functional areas to develop actionable plans and structures required to ensure that a sustainable culture of innovation related to data and analytics exists within the company. This includes the development, maintenance, and reporting on an enterprise level related to current and emerging practices and technology related to data analytics. The Manager will also provide thought leadership and structure for ambiguous business problems and apply fact-based, leading-edge thinking, frameworks, best practices, and business tools in developing solutions that will enhance the experience for our customers and improve satisfaction. This is a shared service role that will work closely with Customer Operations, Field Operations, Technology Organization, Compliance and Technical Services, and Decision Support and Data Governance to translate strategies into specific, results-driving initiatives and tactical plans.

MAJOR JOB RESPONSIBILITIES:

Functional Expertise

• Collaborates with leaders and peers in the development of organizational vision, strategies, plans, and objectives.
• Directs business technology initiatives in a manner that meets business operating requirements with a strong focus on processes, service delivery and customer satisfaction.
• Provide leadership on business system programs and projects to ensure alignment with organizational initiatives and that relevant business considerations are made during project implementation.
• Manage multiple teams that are important to the development of new intellectual property.
• Act as consultant to business leaders to ensure operational architecture, approach, specifications, implementation, and service delivery adhere to strategic direction while meeting the requirements set forth by the business.
• Accountable for effective performance management and career development for organization.

Business Acumen

• Build strong relationships with industry experts and both new and existing customers to ensure a broad knowledge of utility industry technology, practices, trends, and innovation by exploring peer groups, vendors, products, processes, and opportunities that align with the corporate vision and strategy.
• Identify and develop new data and analytic strategies, business opportunities, and operational technologies that can lead to innovation and operational improvements, and consequently growth within the company.
• Provide support to business partners by providing leadership to drive organizational improvements and efficiency.
• Direct efforts to ensure critical business data is accessible in a manner that is user friendly and accessible.
• Provide technical knowledge and business experience to solve business challenges, obstacles or issues, and ensures solutions to mitigate the risks.

Engagement

• Accountable for enhancing customer satisfaction and organizational productivity through effective leadership by appropriate delegation, proper engagement, reward and recognition, and effectual communication.
• Evaluate current business processes and recommend process improvement and/or opportunities to drive further harmonization across organization.
• Foster effective relations with stakeholders, including senior-level executives, to form successful partnerships across the enterprise. Cultivate relationships and develop frameworks that enable the effective sharing of best practices across all regions.
• Partner with GAS Customer Experience Council and Southern Company Innovation Center to understand opportunities and apply established solutions.
• Ensure alignment of business needs with available technology and identifies when it is necessary to modify either while placing an emphasis on best practices and controls.

Driving Results

• Independently lead cross-functional teams of leaders to address and resolve key strategic challenges without direct reporting line for successful design and implementation of analysis that provides value.
• Hold self and organization accountable for meeting or exceeding metrics, goals, and deliverables.
• Identify and direct organizational and business improvement initiatives.
• Accountable for performing to budget, instilling corporate fiscal awareness and responsibility throughout the organization.
• Partner with analytics teams to design compelling analyses and build business cases to inform strategic tradeoffs and decisions.

JOB REQUIREMENTS:

Education and Experience:

Required:

• BA/BS business related degree
• 5-7 years natural gas field operations and/or Resource Management experience
• 5-7 years working in a process environment

Preferred:

• MBA
• 2-3 years project management experience

Or

Equivalent academic education and experience

Knowledge:

Required:

• Knowledge and experience with policies, procedures, codes (both local and state) and standards required within Southern Company Gas service areas
• Intermediate proficiency to gas customer and field operations
• Reporting systems (Reviewer / PowerBI / MSRS / CX / Oracle)

Preferred:

• Strong technical knowledge to gas and field operations

Skills:

Required:

• Excellent verbal, written and facilitation skills
• Analytical Skills
• Microsoft Office Suite

Preferred:

• Proven leadership and supervisory experience
• Project management skills
• Process redesign
• Technology implementation

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities .

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: ASC2000052