Spectrum

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Manager, Market Intelligence

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JOB SUMMARY
The Manager, Market Intelligence is focused on maximizing the company's competitive performance and market share for both the residential business and the small-to-medium sized business (SMB) segments, focusing on select competitors including wireline and wireless/fixed wireless providers and mobile operators. With a rigorous discipline around market-level investigation and intelligence gathering, verification of externally-sourced data, and analysis and reporting, members of the Market Intelligence team are the company's subject matter experts on local market dynamics and the competitive landscape in each of the communities we serve. Reports to the Director of Market Intelligence.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Through cross-functional partnership, collaborates with regional Market Intelligence, Construction, Field Project Management, RDOF teams, Residential and SMB Direct Sales, Community Solutions, Spectrum Stores, Government Affairs, and others in order to gather and document insights relative to competitive presence and expansion
Support management at the national level the regional updates and maintenance of upcoming and active passings database, and the timelines required to meet deadlines for passings and offer updates
Partner with regions on managing various inputs, tracking dispositions and developing reporting providing visibility on documented and projected competitive footprint expansion, including initiatives like RDOF and other government-funded opportunities
Prepare regular reporting and analysis, escalating urgent developments as appropriate, and monitoring Charter trended growth performance
Identify and curate insights on residential and SMB market conditions, including product availability, construction/expansion activity, and other changes affecting market dynamics
Distill market insights and implications into clear and concise summaries and recommendations which are presented to and discussed with Marketing Intelligence
As assigned, develop market assessments and market insights outside of the Charter footprint in support of various strategic initiatives as well as emerging technologies including Mobile, 5G/Fixed Wireless and OTT

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to communicate complex concepts clearly and effectively, including verbally, in writing and in deck/presentation format (e.g. PowerPoint)
Ability to present effectively in front of a group
Ability to think critically and strategically
Proven success overseeing integrated marketing and sales campaigns, preferably including direct mail, broadcast media, digital, print and out-of-home, direct sales and outbound telemarketing
Solid business aptitude and an ability to assess competitive strategy
Analytical skills including the ability to develop spreadsheets, strong working knowledge of business statistics, ability to read financial statements and legal documents
Ability to effectively work independently without direct supervision
Highly organized and disciplined
Detail-oriented and results-focused
Ability to effectively manage and prioritize multiple projects and tasks, including urgent assignments
Ability to manage confidential information
Proficiency on PC and relevant software applications (i.e. word processing, spreadsheet, presentation/PowerPoint, MicroStrategy/Tableau, data warehouse, etc.)

Education
Bachelor's degree in Marketing, Communications, or related field, or equivalent experience; MBA preferred
Related Work Experience
Marketing experience; 5 years
Certifications and/or Licenses
Valid driver's license, satisfactory driving record within Company required standards and auto insurance
PREFERRED QUALIFICATIONS
Related Work Experience
CATV experience; 5 years
Experience in cable television / telecommunications or a related field with a recurring revenue stream
SMB experience
WORKING CONDITIONS
In Stamford CT office on a daily basis
Travel as required
#LI-MA MDA520 318820 318820BR

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)