Manager Business Analytics at Crown Castle (Houston, TX)

| Houston, TX
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Position Title:Manager Business Analytics (M2)

Company Summary:

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.


The Manager of Business Analytics will work collaboratively with cross-functional team members and manage a team supporting Property Management organization that builds data-driven reporting, dashboards, tools and solutions that helps the business succeed. These tools and solutions should lead to business insight and enhance operational and customer analytics, leading to greater efficiencies. The Manager Business Analytics also provides project management support for large data related projects.


  • Provide oversight and direction to teammates to ensure reports and analysis are accurate, complete and properly summarized to aid in management of operations and decision-making.Ensure that teammates are properly skilled and trained to access large volumes of data and provide meaningful analysis and management reports.
  • Drive teammates to adhere to sound data-governance and forward-looking data visualization.
  • Guide and support teammates through projects from inception to completion, ensuring that all activities are effectively and efficiently coordinated and completed on time and in accordance with our process, procedures and the underlying contract.

  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

  • Play a key role in transforming reporting and data capabilities within the Property Management organization to enable data-driven decisions with high-level analytics.
  • Play a key role in developing an analytics strategy and approach that is scalable, supports organizational objectives and enables economic thinking.
  • Lead efforts to assist in analysis of anomalies identified during report development and review.
  • Train others on technical knowledge of data stored in ERP and other systems including interrelated dependencies and flows into adjacent systems.
  • Collaborate with cross-functional team members regularly to prioritize value driven requests.


  • Experience building and implementing relational databases
  • Experience with one or more coding/statistical languages and tools
  • Expert in Microsoft Excel, visualization tools (e.g., Tableau, Power BI) and SQL
  • Excellent written, verbal and interpersonal skills with demonstrated ability to work with, present and communicate confidently with all levels of staff and management
  • Ability to summarize large amounts of complex data into management reports
  • Ability to manage multiple projects simultaneously and delegate effectively
  • Ability to align and plan with business partners in a collaborative manner to project manage and achieve results


  • Bachelor's Degree in Finance, Business or Computer Science Preferred

Experience/Minimum Requirements

  • Five (5) years reporting and analysis experience working with various query tools
  • Two (2) years of people management experience
  • Previous experience working with Accounting/Finance

Organizational Relationship

Reports to: Manager Business Process

Title(s) of direct reports (if applicable):Sr. Data Analyst

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
More Information on Crown Castle
Crown Castle operates in the Mobile industry. The company is located in Houston, TX, Irvine, CA and Canonsburg, PA. Crown Castle was founded in 1994. It has 4900 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 24 open jobs at Crown Castle, click here.
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