Lead Systems Analyst at TIAA (Charlotte, NC)

| Charlotte, NC
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Lead Systems Analyst
The Lead Systems Analyst oversees the installation, configuration and maintenance of the organization's operating systems. This job approves information systems designs and ensures they are appropriate for users' needs and are consistent with the overall design of the organization's information systems architecture. This job manages large projects and is recognized as the Systems expert on the team that solves complex issues that arise.

Key Responsibilities and Duties
  • Approves of system scope through existing knowledge and fact-finding that informs the development or modification of complex information systems. groups, aiming to improve business results.
  • Oversees changes to existing system logic difficulties and documentation as necessary.
  • Approves flow charts, models, and procedures and feasibility studies to design possible system solutions.
  • Approves technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
  • Evaluates all system constraints, implications and consequences of various proposed system changes.
  • Creates procedures to solve complex problems that considers items such as computer equipment capacity and limitations, operating time, and form of desired results.
  • Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
  • Coaches and delegates work to lower level professionals.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
8IC

The Lead Analyst work as liaisons among stakeholders in order to understand the structure, policies and operations of an organization and recommend solutions that enable the organization to achieve its goals.

Additional Responsibilities:
  • Accurate translation of business needs into requirements that are understood by all stakeholders
  • Achieve consensus across stakeholders by driving clarity around needs, findings, gaps and mitigation measures
  • Define, validate and deliver solutions that meet business needs/goals/objectives/budget
  • Establish excellent communications across stakeholder domains
  • Elicit and document business requirements, risks and priorities to establish a clear understanding of the stakeholders' environment in support of solution development
  • Document environmental knowledge and leverage existing knowledge repositories
  • Ensure the traceability of individual requirements and adherence to the defined requirements management process
  • Research other internal / external approaches to solution design for similar business needs / requirements
  • Analyze/interpret business requirements and perform current/target/gap/impact analyses
  • Articulate business needs, gaps, impact across all areas and proposals to close
  • gaps
  • Validate that the proposed/designed solution(s) and associated testing approach will support meeting the articulated business requirements
  • Prepare documents such as expected benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies
  • Manage issues, scope and impact Identify/escalate and/or manage conflicts, issues and changes in order to achieve consensus on scope changes and achieve signoff by all stakeholders
  • Investigate, evaluate and support prioritization of client requests for new or existing solutions
  • Define business criteria for prioritization, and other key decisions (e.g., product evaluation or build vs. buy decisions)
  • Challenge assumptions made by either the business and IT
  • Driving clarity around needs, findings, gaps and mitigation measures


Required Skills:
  • 5 or more years IT experience.
  • Experience with Agile software development methodology.
  • Deep experience with SAFe/Agile practices and creating/refining epics, features, and stories in JIRA.


Preferred Skills:
  • Experience with Siebel CRM
  • Verbal and written communication skills
  • Tableau, and Gherkin skills
  • Knowledge of TIAA organizations and our Siebel consumers


Potential Salary: $142,100.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

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For Applicants of Nuveen residing in Europe and APAC, please click here.

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More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 118 open jobs at TIAA, click here.
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