Lead Business Systems Analyst
The Lead Business System Analyst oversees the analysis of business and information needs in order to design optimal systems solutions. Working with limited oversight, this job reviews that designed system solutions are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job is responsible for managing large projects and processes, while also coordinating efforts among the Business Systems team.

Key Responsibilities and Duties

• Lead focus to onboard L1 Production Support Services.
• Develop reporting that identifies opportunities for efficiency and automation.
• Support effort to consolidate L1 production support functions.
• Automate start of business reporting.
• Extend batch reporting and improve transparency.
• Work to automate health checks, eliminating manual effort.
• Stand up capacity threshold warning.
• Work closely with leadership to develop a self-service engagement model for production support services.
• Automate and orchestrate response to routine monitoring events and issues.
• Identify areas for optimization and formulate remediation plans.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required Skills:

• 3+ years of experience in data analytics and visualization using Tableau BI software
• 1+ years of experience with designing and writ complex SQL queries
• Experience with Python and or Powershell scripting ability.

Preferred Skills:

• Expertise with event management and logging tools such as Splunk
• Expertise with endpoint management platforms, such as BigFix and Ansible
• Experience working with cross-functional teams to deliver results.
• Proficient analytical, problem solving, and decision making skills. Demonstrated capacity for gathering and analyzing data to identify issues, opportunities, and patterns.
• Experience working in an infrastructure/production support environment and understanding of infrastructure concepts (including cloud computing), and computer operating systems.

Potential Salary: $135,100.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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