Lead Hybris (SAP) Business Analyst at Merkle (Baltimore, MD)

| Baltimore, MD
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Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

Job Description:

Merkle's Senior Business Analyst serves as a key facilitator within the organization and its clients by liaising between the business and technical teams. Reporting to the Business Analysts Manager, the Senior Business Analyst is a critical part of the identification and definition of business requirements and drives for business problem solutions. Primary responsibilities of this role are elicitation, analysis and documentation of business and functional requirements, user stories, use cases and ensuring these elements tie directly back to business objectives as stated in the Statement of Work.

Responsibilities include:
  • Manage the requirements engineering process throughout the development life cycle, eliciting, Create and deliver functional requirements documentation
  • Translate designs into user stories
  • Work with designers to create world-class user experiences to achieve highest levels of engagement and adoption
  • Assist and sometimes lead stakeholder communication
  • Triage product bugs during User Acceptance Testing
  • Work with the QA team to review testing coverage


Qualifications:

The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications.
  • 3-10 years of professional experience, working with either business-to-business (B2B) or business-to-consumer (B2C) ecommerce sites
  • Interested in delivering functional/engaging user experiences
  • Hands-on, driven self-starter with high initiative
  • Experience gathering business requirements a plus
  • Familiarity with the Agile development process a plus
  • Working knowledge of or more ecommerce platform (SFCC, Hybris, Shopify, Magneto, etc)
  • Bachelor's degree in a business or technology related discipline or commensurate experience
Characteristics:
  • Ideal candidate will thrive if they have these skills:
  • Comfortable communicating with clients and internal team members
  • Ability to work seamlessly in a team environment
  • Strong oral and written communication skills
  • Must be a team player with a strong, self-managing work ethic


Additional Information:

Benefits
  • Multiple health plan options, including independent insurance and pre-tax FSAs
  • Life insurance, AD&D, and short- and long-term disability with company-paid premium
  • Ample paid time off, holidays, and flex time
  • Generous full paid leave for new parents, including parental, maternity, paternity, and adoption leave and assistance
  • Military leave for active duty service members deployed to full-time service
  • 401(k) retirement savings plan with company-sponsored matching program
Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology.

Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

For individuals assigned to and/or hired in Colorado, the anticipated salary range for this position is $100K - $130k, which is based on a wide range of factors that include relevant experience, knowledge, skills and other job-related qualifications. Pay ranges in locations other than Colorado may differ based on labor market wage rates in those locations. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

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More Information on Merkle
Merkle operates in the AdTech industry. The company is located in Columbia, MD, Atlanta, GA, Denver, CO, Chicago, IL, Seattle, WA, Hagerstown, MD, Norristown, PA, New York, NY, Marlborough, MA, Boston, MA, Carlottesville, VA, Pittsburgh, PA, Southfield, MI, Little Rock, AR, Austin, TX, Salt Lake City , UT, San Francisco, CA and Bend, OR. Merkle was founded in 1971. It has 4000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 306 open jobs at Merkle, click here.
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