LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

As a Lead Collections Analyst, you will be an active lead to all Collections Analysts, as well as manage your own book of business. This position reports to the Accounts Receivable Manager. Duties include (but not limited to) the following:

In this role you will:

• Oversight and execution of collections for all of LivePerson’s customers, globally, while managing U.S. Enterprise accounts. 
• Oversight of the Collections Team which consists of one (1) Sr. Collections Analyst and two (2) Collections Analyst.
• Subject Matter Expert for collections processes and process improvements. 
• Assist with Cash Forecasting and manage Collection Goals to drive cash flow and financial performance. 
• Ensure existing customers receive excellent service.
• Improve customer relationships making sure that external partner and internal business partner relationships are improved. 
• Resolve all collections disputes; work with various teams (i.e. Sales and Billing) to prevent identified errors.
• This role interacts with multiple departments across LivePerson. It also involves extensive customer and other 3rd party interaction.
• Help work with and discover how each individual team member contributes their talents and help them achieve their goals.

Your qualifications are: 

• Bachelor’s Degree (Accounting) or 5+ years work experience will be considered.
• Minimum of 5 years collections experience (preferably within SaaS or technology industry).
• Minimum of 2 years leadership experience required. 
• Intermediate Excel required.
• Experience with Google Suite (Sheets, Docs, etc) a plus, not required. 
• Experience with business systems like Zuora, Salesforce - huge bonus.
• Ability to create reports / presentations.
• Ability to maintain relationships both internally and externally.
• Independently determines/develops approach to solution to help drive cash collections.
• Self-motivated and action oriented; hands on, “roll up your sleeves” mentality required.
• Strong work ethic, results driven and commitment to meeting deadlines and achieving company and department goals.
• Ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment.
• Strong communication skills, both verbal and written.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.