Lead Business Analyst (Charlotte, NC)

| Charlotte, NC
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At AIG, you'll deliver mission-critical technology and business solutions to support our business transformation efforts in Commercial insurance space. And you'll do it with cutting-edge technologies, utilizing the partnerships with our vendors. The Lead Business Analyst will work in a culture that nourishes entrepreneurial attitude and collaborative spirit that sets our teams apart and strengthens our credibility with our business partners.

The Lead Business Analyst (VP, IT Business Analysis) is a high visibility, key delivery point of contact and will be involved in the strategic planning of an engagement and helping the client make decisions about their future IT direction. Once a project has begun, the Lead Business Analyst will facilitate key requirements with stakeholders and customers using standard and User Experience techniques. The Lead Business Analyst will be responsible for functional designs, detailed workflows and system mapping, wireframes, requirement specifications, and prototypes.
The Lead Business Analyst has overall leadership and management responsibility for all Business Analysts supporting Commercial Insurance. Through leadership and mentorship the Lead Business Analyst is responsible for managing development, deliverable consistency, staffing, and the career development of this team.
The Lead Business Analyst works directly with Project delivery office resources and will assist with daily operations exercising time management, communication and collaboration in a fast-paced environment to ensure the successful delivery of projects. The Lead Business Analyst will interface with AIG technical and business delivery personnel, as well as vendors and customers on a regular basis. Will mentor junior Analysts and Consultants as needed.

  • Builds trusted client relationships through proactive Functional requirements management and effective project delivery.
  • Establishes knowledge of client business challenges and priorities to translate into opportunities.
  • Helps deliver presentations to clients and management teams.
  • Contributes to project discoveries, kickoff, prepares proposals and statements of work following company standards.
  • Translate client's business needs into detailed business requirements documents, use cases and systems interaction diagrams.
  • Works with customers to establish approved wireframes and mock-ups for solutions.
  • Assists project team to establish high, mid, and micro level plans for project team.
  • Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.
  • Works with Business and IT on discovering, articulating, documenting stories aligned to Insurance Underwriting Functions, Identity and Access Management, and Business operations Analytics Establishes standards for documentation aligning business processes, requirements, product, and user story development.
  • Holds project teams and business analysts accountable for maintaining the defined standards.
  • Manages the overall business analyst team for project staffing, mentoring and career development.
  • Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met.
  • Helps establish project test strategy, methodologies, test plans as well as assist with test execution.

  • 7+ years of professional business analyst experience, with strong leadership, relationship management, account management, and support experience.
  • 4+ years experience in Commercial Insurance Industry strongly preferred; and must have a solid understanding of Commercial Insurance industry and products.
  • MUST be able to run workshops to prioritize Business requirements.
  • MUST be able to work with Vendor teams.
  • Able to DRIVE requirements from Product owners (Business people) by asking probing questions and identifying requirements.
  • Consulting industry experience working with external clients is a plus.
  • Proven track record of managing multiple resources across multiple projects or initiatives.
  • Experience working in an Agile environment.
  • Experience with iterative development methodologies.
  • Proven track record of delivering on time, on budget, and meeting client commitments.

Preferred Skills And Education
  • Degree in Business, Science or equivalent preferred; Master's Degree is a plus
  • Previous Job Experience within Underwriting or Operations is a plus.
  • Strong understanding of NCCI/ISO Insurance Products.
  • Strong understanding of complex Internet based enterprise level applications.
  • Project management experience strongly preferred.
  • Scrum or Product Owner certification is a plus

AIG General Insurance offers a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes AIG a great place to work.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its' policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected] Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG's COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:
IT - Information Technology

Estimated Travel Percentage (%): Up to 50%

Relocation Provided: No

AIG PC Global Services, Inc
More Information on AIG
AIG operates in the Insurance industry. The company is located in New York, NY, New York, NY, New York, NY and Pittsburgh, PA. AIG was founded in 1919. It has 49681 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 6 open jobs at AIG, click here.
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