Job Description As an experienced professional in Business Analysis, you'll shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, and translate that insight into high-quality solutions. In addition to working with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills - including expertise in everything from data management to functional design - it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your Business Analysis colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.
Responsibilities:

• Own delivery of ServiceNow solutions for CCB Service Desk, Incident, Problem, and/or Change Management functions.
• Accountable for quality, user experience and continual improvement of the ServiceNow product.
• Ensure alignment to CCB's strategy for maximizing value from the ServiceNow platform.
• Primary interface to cross-Line of Business working groups, process leads and CCB's user journeys.
• Maintain CCB's ServiceNow roadmap for owned functions.
• Capture and convey user requirements in Jira.
• Ensure solutions are designed and developed in alignment with ServiceNow's capabilities.
• Drive the development and execution of test plans and bug remediation.
• Manage risks and issues to resolution with urgency.
• Advance our Agile execution capability to ensure consistent delivery.
• Create and monitor ServiceNow dashboards to evaluate if solutions are working as expected.
• Publish and maintains end user knowledge articles and training materials.
• Lead special assignments for efforts that require cross-functional solutions.

Qualifications & Preferred Skills

• BS/BA degree or equivalent experience.
• Preferred10 years related experience.
• Advanced, hands-on experience in the ServiceNow platform with recent certifications a plus.
• Proven ability to organize and deliver large-scale change.
• Strategic thinker who delivers solutions that remain fit for purpose over time.
• Practical experience managing ITIL processes (Service Desk, Incident, Problem, Change Management).
• Results-driven individual who is passionate about quality and engaging in hands-on testing.
• Ability to navigate effectively, building partnerships in a highly collaborative and complex environment that demands exceptional communication skills.
• Ability to manage multiple in-flight responsibilities and a high volume of detailed work effectively.
• Experience working with complex data models, queries, and visualization.
• Proven experience improving IT processes to maximize efficiency and create positive user experience.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.