Lead Analyst, Customer Expansion at XPO Logistics, Inc. (Ann Arbor, MI)

| Ann Arbor, MI
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Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As a Lead Analyst, Strategic Support, you will lead and execute strategy to cultivate and grow existing account relationships, working effectively with internal teams as well as external customers. We need you to build better tools to support creative customer solutions, more effective pricing, and efficient operations. At XPO, you'll have the support to excel at work and the resources to build a career you can be proud of. You will work across multiple internal departments including Sales, Operations, and Finance to ensure XPO is realizing the best opportunities.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Collaborate with Customers and Sales (both local and national sales teams) to identify service requirements and pricing strategies for new and existing business opportunities
  • Evaluate electronic pricing resources to increase the speed of RFP responses and maximize margin
  • Partner with technology teams to prioritize enhancements when appropriate
  • Facilitate operational reporting for onboarding
  • Develop organizational and process strategy; initiate and maintain senior-level relationships directly with customers, internal operational teams, and LTL sales

What you need to succeed at XPO:

At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • 4 years of experience supporting customers with operational and technical issues; including developing and leading project plans as well as status reporting
  • Ability to travel up to 50%

It'd be great if you also have:
  • LTL experience preferred
  • Experience with Microsoft Office products such as Word and Excel
  • Analytical and problem-solving skills
  • Excellent verbal and written communication skills with the ability to manage difficult customer conversations.
  • Experience communicating business requirements that are the drivers of key results
  • Ability to build relationships and influence others
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.
More Information on XPO Logistics, Inc.
XPO Logistics, Inc. operates in the Logistics industry. The company is located in Greenwich, CT, Miami, FL, Atlanta, GA, Lawrence, GA, Marietta, GA, High Point, NC and Manheim, PA. XPO Logistics, Inc. was founded in 2011. It has 38206 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 129 open jobs at XPO Logistics, Inc., click here.
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